Diesel Engine Technical Specialist - Customer Care

Jasper Engines & Transmissions; Jasper (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

PTO + 10 holidays

401K with company match

Employee Stock Ownership Plan

Monthly and quarterly bonus

On-the-job training

Job summary

Jasper Engines & Transmissions is seeking a Diesel Technical Advisor to join the Headquarters Customer Service Team in Jasper, Indiana. The role focuses on diagnosing diesel engine issues, supporting technicians in the field, and delivering high-quality customer service.

The position requires a 2–4 year automotive degree or related experience, strong computer and communication skills, and a passion for solving complex diesel engine problems.

Qualifications

• 2–4 year automotive degree and/or related automotive industry experience required.
• Excellent interpersonal skills and communication.
• Driven to solve problems with advanced knowledge and technical detail in diesel engines.
• Organized and detail oriented.
• Analytical problem solver and decision maker; quick thinker.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve customer concerns.
• Provide professional and quality customer care.

Skills

Customer service

Interpersonal skills

Communication

Analytical thinking

Problem solving

Education

Automotive degree (2–4 years)

Tools

Computer skills

Keyboarding

Job description

Jasper Engines & Transmissions is seeking a Diesel Technical Advisor to join the Headquarters Customer Service Team in Jasper, Indiana. The role focuses on diagnosing diesel engine issues, supporting technicians in the field, and delivering high-quality customer service.

The position requires a 2–4 year automotive degree or related experience, strong computer and communication skills, and a passion for solving complex diesel engine problems.