Customer Service - Diesel Technical Advisor

Jasper Engines & Transmissions; Jasper (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision & prescription

PTO + 10 holidays

401K with company match

Employee Stock Ownership Plan

Monthly and quarterly bonus

On-the-job training

Job summary

Jasper Engines & Transmissions is seeking a Diesel Technical Advisor to join the Headquarters Customer Service Team in Jasper, Indiana. The role focuses on diagnosing diesel engine issues, supporting technicians in the field, and delivering high-quality customer service.

The position requires a 2–4 year automotive degree or related experience, strong computer and communication skills, and a passion for solving complex diesel engine problems.

Qualifications

• 2–4 year automotive degree and/or related automotive industry experience required.
• Excellent interpersonal skills and communication.
• Driven to solve problems with advanced knowledge and technical detail in diesel engines.
• Organized and detail oriented.
• Analytical problem solver and decision maker; quick thinker.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve customer concerns.
• Provide professional and quality customer care.

Skills

Customer service

Interpersonal skills

Communication

Analytical thinking

Problem solving

Education

Automotive degree (2–4 years)

Tools

Computer skills

Keyboarding

Job description

Job Description:

Customer Service - Diesel Technical Advisor:

As a member of the Headquarters Customer Service Team, the Diesel Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of diesel engines. *Experience diagnosing and repairing diesel engine applications is required.

*NOTE: The Customer Service Diesel Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches closest to your home.

What we offer:

• Starting Pay Range: $22-24/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans (401K with company match + Employee Stock Ownership Plan)
• Monthly and Quarterly bonus
• Opportunity for vertical and horizontal growth
• On the job training
• And, so much more!

What you'll do:

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Who we are looking for:

• 2-4-year automotive degree and/or related automotive industry experience preferred
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in dieselengines
• Organized and detail oriented
• Analytical problem solver and decision maker; quick thinker

Pay Range:

$22-24/hour, based on experience

Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.