Diesel Engine Technical Support Specialist

Jasper-Engines-; Jasper (IN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Healthcare benefits

PTO & Holidays

401K with match

ESOP

Bonuses

Job summary

Jasper Engines & Transmissions in Jasper, Indiana is hiring a Customer Service – Diesel Technical Advisor to join our Headquarters Customer Service Team. You will answer warranty and technical calls, troubleshoot diesel engine issues, and support field mechanics.

This role requires diesel engine knowledge and experience diagnosing and repairing diesel applications. Onsite training is provided for 6–8 weeks at our Jasper facility; after training, you work onsite at the Jasper location or nearby

Qualifications

• Requires understanding of diesel engines and the ability to diagnose and repair diesel engine applications.
• Experience troubleshooting technical issues for diesel engines is required.
• Excellent communication and customer service skills are essential.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers with warranty or technical issues.
• Troubleshoot and resolve customer concerns.
• Provide professional and quality customer care.

Skills

Diesel engine knowledge

Troubleshooting

Customer service

Interpersonal skills

Education

2–4-year automotive degree

Tools

Computer knowledge

Job description

Jasper Engines & Transmissions in Jasper, Indiana is hiring a Customer Service – Diesel Technical Advisor to join our Headquarters Customer Service Team. You will answer warranty and technical calls, troubleshoot diesel engine issues, and support field mechanics.

This role requires diesel engine knowledge and experience diagnosing and repairing diesel applications. Onsite training is provided for 6–8 weeks at our Jasper facility; after training, you work onsite at the Jasper location or nearby