Customer Service - Diesel Technical Advisor

Jasper Engine Exchange, Inc.; Jasper (TX); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Starting pay $22-24/hour

Bonus after 90 days up to $720

Medical, dental, vision & prescription

PTO + 10 holidays

401K match + ESOP

On the job training

Growth opportunities

Job summary

Jasper Engines & Transmissions is seeking a Diesel Technical Advisor to join the Headquarters Customer Service Team. You will answer warranty and technical calls, troubleshoot diesel engine issues, and support field mechanics.

Onsite training in Jasper, Indiana for 6-8 weeks; after training, work onsite at Jasper facility or at a nearby branch. Starting pay $22-24/hour with possible bonuses after probation. Strong diesel knowledge and communication skills required.

Qualifications

• 2–4 year automotive degree and/or related automotive industry experience preferred.
• Computer knowledge and keyboarding skills.
• Excellent interpersonal skills and communication.
• Driven to solve problems with advanced knowledge and technical detail in diesel engines.

Responsibilities

• Build and sustain relationships with customers.
• Answer phone calls from customers who have warranty or technical issues.
• Troubleshoot and help resolve the customers concerns.
• Provide professional and quality customer care.

Skills

Automotive knowledge

Computer skills

Interpersonal skills

Attention to detail

Analytical thinking

Problem solving

Education

Automotive degree

Job description

Job Description:

Customer Service – Diesel Technical Advisor: As a member of the Headquarters Customer Service Team, the Diesel Technical Advisor is primarily responsible for answering phone calls from customers having either warranty and/or technical issues. In this role, you are troubleshooting technical issues that a mechanic may be having out in the field. Therefore, it is imperative that you have an understanding and knowledge of diesel engines.

• Experience diagnosing and repairing diesel engine applications is required.

NOTE: The Customer Service Diesel Technical Advisor is required to complete onsite training in Jasper, Indiana for a minimum of 6-8 weeks. Once training is complete, the Associate will work onsite at our Jasper facility or at one of our branches closest to your home.

What we offer:

• Starting Pay Range: $22-24/hour, based on experience
• After 90 days, eligible for a monthly performance bonus, up to $720
• Medical, dental, vision & prescription insurance after 30 days
• Paid Time Off (PTO) + 10 paid holidays after 30 days
• Two retirement plans (401K with company match + Employee Stock Ownership Plan)
• Monthly and Quarterly bonus
• Opportunity for vertical and horizontal growth
• On the job training
• And, so much more!

What you’ll do:

• Build and sustain relationships with customers
• Answer phone calls from customers who have warranty or technical issues
• Troubleshoot and help resolve the customers concerns
• Provide professional and quality customer care

Who we are looking for:

• 2–4-year automotive degree and/or related automotive industry experience preferred
• Computer knowledge and keyboarding skills
• Excellent interpersonal skills and communication
• Driven to solve problems with advanced knowledge and technical detail in diesel engines
• Organized and detail oriented
• Analytical problem solver and decision maker; quick thinker
• Pay Range: $22-24/hour, based on experience

Jasper Engines & Transmissions is an Equal Opportunity Employer. JASPER is an at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, veteran status, sex, sexual orientation or national origin.

JASPER has been remanufacturing quality products since 1942 and today we are the nation's largest remanufacturer of gas and diesel engines, transmissions, differentials, rear axle assemblies, air & fuel components, marine engines, sterndrives, performance engines, and electric motors. JASPERs, over 2,500 Associate-Owners, are committed to providing our customers with exceptional experience and the perfect product. We are firmly committed to providing all our Associate-Owners with a safe work environment, opportunities for Personal Growth and Development and a wide array of benefits. No automotive experience, no problem! We provide training for many jobs that do not require specific experience. Own Your Future by becoming part of our 100% Associate-Owned Family!