Diesel Service Advisor | Customer Solutions & Training

Penn Power; York Haven (York County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental and vision insurance

401(k)

Paid training

Tuition reimbursement

Fun work environment

Job summary

Penn Power Group, LLC is seeking a Service Advisor to join our team. We have 50+ years of experience delivering customer service and innovative solution development across diesel engines, transmissions, and refrigeration markets.

As a Service Advisor, you will respond to inquiries, promote services, coordinate with internal departments, and support customers through repair and billing processes in a fast-paced environment.

Qualifications

• Ability to respond to inquiries regarding services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
• Skills to promote and sell our company’s services
• Ability to assess needs and promote alternative products and services
• Coordinates activities with other internal departments to meet customer needs
• Prior Truck/Automotive Service/Dealership experience preferred.

Responsibilities

• Respond to inquiries regarding services, pricing, and repair timelines.
• Promote and upsell our company’s services.
• Assess needs and recommend alternative products and services.
• Coordinate activities with other internal departments to meet customer needs.
• Assist with routine service workflows and repair orders under supervision.

Skills

Customer service

Sales

Communication

Coordination

Telephone skills

Dealership experience

Job description

Penn Power Group, LLC is seeking a Service Advisor to join our team. We have 50+ years of experience delivering customer service and innovative solution development across diesel engines, transmissions, and refrigeration markets.

As a Service Advisor, you will respond to inquiries, promote services, coordinate with internal departments, and support customers through repair and billing processes in a fast-paced environment.