Greenway Dodge - Service Advisor

Greenway-Chrysler-Jeep-Dodge-Inc; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Employee purchase discounts

Paid Vacation

Full benefits (Medical, Dental, Vision

Life Insurance

Disability Insurance

Accident Insurance

401(k) Retirement Savings Plan

Job summary

Greenway Dodge in Orlando seeks an experienced Service Advisor to work with our team. You will greet customers, interpret service needs, and coordinate with technicians for repairs. You will manage expectations, discuss options with mechanics, and ensure invoices match work performed.

The ideal candidate has at least one year of dealership Service Advisor experience, a valid driver’s license, and CDK experience is highly preferred. We offer competitive pay and full benefits.

Qualifications

• One year of dealership Service Advisor experience preferred.
• Proven track record of achieving exceptional customer satisfaction.
• CDK experience is highly preferred.

Responsibilities

• Greet and consult with customers to interpret their needs and arrange for service.
• Serve as the primary contact for all service and repair matters.
• Consult with mechanics about repairs and alternatives to expensive work.
• Set and manage expectations for service delivery and repair times.
• Verify final invoices reconcile with work performed on the repair order.

Skills

Customer service

Communication

Integrity

Motivated self-starter

Tools

CDK experience

Job description

Greenway Dodge is looking for an experienced and motivated automotive dealership Service Advisor to join our team!The ideal candidate is a high energy individual who is looking for an opportunity to gain experience and learn from a dedicated team of mentors. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.If this sounds like the perfect opportunity for you, then we encourage you to apply now!RESPONSIBILITIES:Greets and consults with customers to interpret their needs and arrange for appropriate serviceServes as the primary point of contact for all automotive service and repair mattersConsult with mechanics about necessary repairs and possible alternatives to expensive workSells additional needed servicesSets and manages the expectations for service delivery for both the customers and mechanicsContinuously updates customers on repair needs and completion timesVerify that the final invoice reconciles with the work performed on the repair orderPerforms other duties as assignedQUALIFICATIONS:One year of dealership Service Advisor experience, preferredProven track record of achieving exceptional Customer SatisfactionMust have a valid driver's license and be in good standingMust exhibit personal and professional integrityMust have a desire for a long term career with a growing organizationCDK experience; highly preferredBENEFITS:Competitive PayEmployee Purchase and Service DiscountsPaid VacationFull benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanGreenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 34 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.