Dialer Systems Lead: Optimize Calling & Compliance

Mass Markets, Inc.; Los Angeles (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Mass Markets, Inc. in Los Angeles seeks a Dialer Administrator to monitor the production of dialing platforms and ensure on-time, accurate dialing schedules while complying with company policy and regulatory requirements.

You will report on dialing performance and suggest improvements in collaboration with Operations and support teams. The role requires technical training or experience, strong Excel and data-principles fundamentals, and the ability to manage multiple projects, troubleshoot

Qualifications

• Technical Training or Combination of Training and Experience.
• 4 Years in a simalar role.
• Comfort working with all Microsoft Office tools, especially Excel, Word, and Outlook.
• Basic understanding of data principles. Experience with Microsoft SQL Server not required but a huge plus!
• Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
• Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
• Excellent verbal/written and interpersonal skills

Responsibilities

• Configuring multiple applications and software on local machines and remote machines, managing updates and upgrades to reduce downtime.
• Providing daily operation support, education and troubleshooting for software issues, errors and downtime.
• Prepare calling lists and load calling data into various CRM systems
• Develop expertise in the function and capabilities of the different calling platforms.
• Working with external vendors to resolve performance issues and to implement preventative measures.
• Analyzing system performance versus requirements and proposing improvements.
• Developing understanding of regulatory compliance requirements and managing audits.
• Providing helpdesk support to the organization, resolving tickets and projects.
• Schedule flexibility for new projects or software deployments.
• Other duties as required.

Skills

4 years experience

MS Office

SQL knowledge

Multitasking

Self-motivation

Communication skills

Tools

SQL Server

Job description

Mass Markets, Inc. in Los Angeles seeks a Dialer Administrator to monitor the production of dialing platforms and ensure on-time, accurate dialing schedules while complying with company policy and regulatory requirements.

You will report on dialing performance and suggest improvements in collaboration with Operations and support teams. The role requires technical training or experience, strong Excel and data-principles fundamentals, and the ability to manage multiple projects, troubleshoot