Outbound Dialer Strategy Lead — Remote

AttainFinance; London (KY); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k program

Job summary

Attain Finance is seeking a Dialer Administrator to manage the enterprise outbound dialer platform, optimize dialing campaigns, and ensure regulatory compliance. You will collaborate with Compliance, Legal, and Operations to maintain data integrity and campaign controls.

The role requires extensive experience in contact center operations, platform configuration, and performance analytics in a regulated financial services environment.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, Information Systems, or related discipline preferred.
• Minimum of 5 years of experience in customer communications, digital engagement, contact center strategy, operations, or process optimization.

Responsibilities

• Administer and maintain the enterprise outbound dialer platform with users, security roles, and access controls.
• Configure and deploy outbound campaigns, dialing strategies, routing rules, and queues.
• Maintain campaign lists, data validation, segmentation, suppression, and approvals.
• Ensure compliance with TCPA, FDCPA and other requirements; manage consent and DNC controls.
• Produce reports and dashboards tracking contact rate, occupancy, and performance.

Skills

Platform administration

Campaign configuration

Dialing strategies

Data integration

Compliance & regulatory

Stakeholder collaboration

Education

Bachelor's degree

Tools

Five9

Job description

Attain Finance is seeking a Dialer Administrator to manage the enterprise outbound dialer platform, optimize dialing campaigns, and ensure regulatory compliance. You will collaborate with Compliance, Legal, and Operations to maintain data integrity and campaign controls.

The role requires extensive experience in contact center operations, platform configuration, and performance analytics in a regulated financial services environment.