Dialer Operations Lead - Campaign Strategy & Control

Onward Search; Delaware; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Program

Education Reimbursement

Job summary

Onward Search is seeking a Senior Dialer Controls & Operations contractor to manage dialer administration across LiveVox and AWS/Amazon Connect. The role focuses on campaign setup, optimization, compliance, and performance enhancements.

The ideal candidate will have 8+ years’ experience, hands-on tools expertise, and a track record of leading dialer teams and improving operational results through data-driven strategies.

Qualifications

• 8+ years of experience in dialer operations and contact-center platforms.
• Hands-on with LiveVox and AWS/Amazon Connect.
• Strong knowledge of dialer administration, workflow configuration, and campaign optimization.
• Experience establishing controls, validating builds, launches, and reconciliations.
• Leadership or mentoring of dialer administrators preferred.

Responsibilities

• Administer LiveVox and AWS/Amazon Connect dialers, including setup, outbound dialing, SMS/HCI/MO strategies, configuration, troubleshooting, and migrations.
• Validate campaign builds, launches, reconciliations, and error resolution to reduce risk.
• Develop contact strategies covering sequencing, dialing approaches, segmentation, timing, capacity, and channels.
• Provide technical oversight, establish procedures, assign ownership, and verify daily work by dialer admins.
• Monitor campaign performance, identify trends, perform root-cause analysis, and implement data-driven improvements.

Skills

Dialer administration

LiveVox

AWS Connect

Campaign configuration

Outbound dialing

SMS/MOI strategies

Troubleshooting

Migration activities

Campaign performance analytics

Tools

Campaign configuration

Job description

Onward Search is seeking a Senior Dialer Controls & Operations contractor to manage dialer administration across LiveVox and AWS/Amazon Connect. The role focuses on campaign setup, optimization, compliance, and performance enhancements.

The ideal candidate will have 8+ years’ experience, hands-on tools expertise, and a track record of leading dialer teams and improving operational results through data-driven strategies.