Outbound Dialer Platform Lead - Campaigns & Compliance

AttainFinance; United States; Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

401k with company match

Health benefits from day one

Flexible PTO

Job summary

Attain Finance is seeking a Dialer Administrator to lead the day-to-day administration, configuration, and operational support of the enterprise outbound dialer platform across the United States and Canada. The role involves deploying campaigns, maintaining dialing windows, ensuring data quality, and upholding TCPA/FDCPA compliance.

You will collaborate with Compliance, Legal, Technology, and external vendors to optimize dialing strategies, provide reporting, and support audits.

Qualifications

• Bachelor’s degree or higher in a related discipline is preferred.
• Minimum 5 years in customer communications, digital engagement, contact center strategy, operations, or process optimization.
• Experience managing SMS programs or digital engagement strategies is preferred.
• Experience with Five9 or comparable contact center platforms is an asset.
• Experience in financial services or regulated industries is preferred.
• Demonstrated cross-functional leadership and process-improvement experience.

Responsibilities

• Administer and maintain the enterprise outbound dialer platform, including users, security roles, permissions, access controls, and platform settings.
• Configure, test, and deploy outbound campaigns, dialing strategies, routing rules, and queues for various dialing methods.
• Maintain calling windows, time-zone controls, campaign priorities, pacing, retry logic, and contact rules.
• Validate data, segmentation, suppression criteria, and file accuracy prior to deployment; obtain approvals per change management.
• Ensure campaigns comply with TCPA, FDCPA, and other requirements, including consent, Do Not Call controls, and contact frequency.
• Maintain campaign configurations, approvals, controls, and system changes; support audits with Compliance/Legal.
• Monitor platform performance, campaign execution, and data processing; resolve failures and routing issues.
• Collaborate with platform vendors to resolve issues; support incident management and root-cause analysis; escalate as needed.
• Generate recurring operational and campaign performance reports and dashboards with key metrics.
• Analyze performance to recommend improvements to dialing strategies and automation.
• Support platform upgrades, new functionality, and user acceptance testing; maintain documentation.
• Participate in production support and after-hours escalation as required.

Skills

Platform administration

Campaign configuration

Dialing strategies

Troubleshooting

APIs

Data analysis

Regulatory compliance

Documentation

Time management

Stakeholder mgmt

Education

Bachelor's degree

Tools

Five9

Job description

Attain Finance is seeking a Dialer Administrator to lead the day-to-day administration, configuration, and operational support of the enterprise outbound dialer platform across the United States and Canada. The role involves deploying campaigns, maintaining dialing windows, ensuring data quality, and upholding TCPA/FDCPA compliance.

You will collaborate with Compliance, Legal, Technology, and external vendors to optimize dialing strategies, provide reporting, and support audits.