Dialer Operations & Controls Lead

Theoris; Newark (DE); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Theoris is seeking a Manager of Dialer Controls & Operations in a hybrid Newark or New Castle, Delaware location. You will lead a team of dialer administrators, establish clear procedures, assign ownership, and validate daily work while overseeing campaign setup, monitoring results, and data-driven improvements to dialer efficiency and compliance.

This role focuses on transitioning from LiveVox to AWS and optimizing contact strategies.

Qualifications

• Lead and supervise dialer controls and operations teams.
• Develop procedures and job aids to standardize work and ownership.
• Use data analysis to monitor campaigns and improve performance.

Responsibilities

• Oversee campaign setup, dialing strategies, and capacity management.
• Validate campaigns before launches and ensure compliance controls.
• Monitor campaign results and perform root-cause analysis for continuous improvement.

Skills

Team leadership

Analytics

Operational oversight

Dialer administration

Campaign setup

Data-driven

Tools

LiveVox

AWS Amazon Connect

Job description

Theoris is seeking a Manager of Dialer Controls & Operations in a hybrid Newark or New Castle, Delaware location. You will lead a team of dialer administrators, establish clear procedures, assign ownership, and validate daily work while overseeing campaign setup, monitoring results, and data-driven improvements to dialer efficiency and compliance.

This role focuses on transitioning from LiveVox to AWS and optimizing contact strategies.