Diagnostics Field Service Engineer – Travel 50% (On-Call)

Hologic, Inc.; Fort Lauderdale (FL); Hybrid; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. is seeking a Field Service Engineer for the Diagnostics division to service molecular diagnostic and cytology equipment across the Miami and Fort Lauderdale area.

This on-site role requires 50% travel and a home-based office base, with strong customer interaction and problem-solving skills. The position emphasizes advanced troubleshooting, preventative maintenance scheduling, and collaboration with Product Application Engineers, with an annual base salary range noted and a

Qualifications

• BS/BA degree or equivalent experience preferred.
• AA/AS degree and/or practical Military experience considered.
• 2–5 years related field experience with direct customer interaction, preferably in a laboratory setting.
• Must be able to pass a comprehensive background check.
• Possess a valid Driver’s License and maintain a clean driving record.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides coverage to customers within 24 hours of notification, Mon-Fri or Weekends if on-call.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Chemistry principles

Electronic testing equipment

Inventory systems

Customer interaction

Time management

Robotics

Fluidics

Pneumatics

Driver’s license

Education

BS/BA degree or equivalent experience

AA/AS degree considered

Job description

Hologic, Inc. is seeking a Field Service Engineer for the Diagnostics division to service molecular diagnostic and cytology equipment across the Miami and Fort Lauderdale area.

This on-site role requires 50% travel and a home-based office base, with strong customer interaction and problem-solving skills. The position emphasizes advanced troubleshooting, preventative maintenance scheduling, and collaboration with Product Application Engineers, with an annual base salary range noted and a