Field Service Engineer – Medical Imaging (Travel)

Hologic, Inc.; Denver (CO); On-site; USD 64,000 - 100,000; Full time

Job summary

Hologic, Inc. in Denver, CO, is seeking a Field Service Engineer to install, service, and maintain our mammography, bone densitometry and interventional imaging products at customer sites.

You will travel to client locations to calibrate equipment and ensure high performance, building strong relationships with customers and sales teams. The role requires 2–4 years in field service for medical imaging equipment, an Associate degree (or equivalent) in electronics or related field, and a

Qualifications

• Must be a self-starter, able to travel and work independently with minimal supervision.
• Must be capable of multi-tasking, setting priorities and scheduling work activities.
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
• Willing to work flexible hours and overtime on short notice.
• Position requires the ability to be “on call” after normal working hours.
• Depending on location, position may require frequent overnight travel.
• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.
• High degree of mechanical aptitude.
• Excellent communications skills, both written and verbal are required

Responsibilities

• Install and service Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) including electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with policies.
• Train customers on the basic operation and use of Hologic products.
• Provide pre and post-sales support by maintaining relationships with sales and customers to meet expectations and smooth installations.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist in selling service agreements in the assigned territory.
• Perform PMs on time and minimize equipment downtime.
• Respond to customer inquiries in written form, on-site, or by phone as needed.
• Escalate issues to service management when necessary.

Skills

Self-starter travel

Multi-tasking

Problem solving

Communication skills

On-call after hours

Overtime willingness

Overnight travel

Reliable transportation

Driver's license

Mechanical aptitude

High-pressure environments

Education

Associate degree or equivalent

Job description

Hologic, Inc. in Denver, CO, is seeking a Field Service Engineer to install, service, and maintain our mammography, bone densitometry and interventional imaging products at customer sites.

You will travel to client locations to calibrate equipment and ensure high performance, building strong relationships with customers and sales teams. The role requires 2–4 years in field service for medical imaging equipment, an Associate degree (or equivalent) in electronics or related field, and a