Hybrid Help Desk Analyst | Remote-Ready IT Support

Daisy Brand; Dallas (TX); Hybrid; USD 43,000 - 65,000; Full time

Benefits offered by this job

No deductible medical coverage

401(k) with company match

Paid time off

Tuition reimbursement

Wellness programs

Job summary

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints from our Dallas facilities. The role includes on-site and remote support, ticketing, and basic networking, with involvement in company-wide IT initiatives.

The ideal candidate will have Windows/AD experience, certifications, and a proactive approach to troubleshooting, deployment, and end-user training across multiple sites nationwide.

Qualifications

• Windows in AD environments with provisioning and recovery experience.
• Experience supporting end users and endpoints in a hybrid/onsite environment.
• Experience with ticketing systems and IT service delivery processes.

Responsibilities

• Monitor network infrastructure and respond to issues.
• Serve as primary contact for local PCs, servers, and network technologies.
• Configure and deploy workstations, servers, and network hardware.
• Provide on-site support and assist IT projects.
• Update ticketing system with progress and resolutions.
• Create and update training materials for end users.

Skills

Self-motivated

Customer service focus

Effective communication

Troubleshooting skills

Detail oriented

Education

Bachelor’s degree or equivalent certifications

Tools

Fresh Service

Microsoft 365 / Intune / Azure AD / Exchange

Backup & recovery tools (Acronis, Avamar)

Cisco / Brocade network gear

Job description

Daisy Brand is seeking a junior to mid-level Field Service Desk Technician to support local end users and endpoints from our Dallas facilities. The role includes on-site and remote support, ticketing, and basic networking, with involvement in company-wide IT initiatives.

The ideal candidate will have Windows/AD experience, certifications, and a proactive approach to troubleshooting, deployment, and end-user training across multiple sites nationwide.