Digital Employee Experience Analyst

Adobe Inc.; San Jose (CA); On-site; USD 120,900 - 175,050; Full time

Job summary

Adobe Inc. is seeking a DEX Analyst to leverage Nexthink and experience analytics to measure, understand, and elevate thousands of employees' digital experiences across devices, applications, and support systems.

The role blends technical skill with human-centered thinking and analytic storytelling to identify friction, drive improvements, and influence how the workforce engages with technology. You will partner with cross-functional teams to drive end-user improvements.

Qualifications

• 1-2 years of hands-on Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of experience within a Data Analysis role.
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, humancentered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices.

Responsibilities

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.
• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end users by ensuring technical decisions reflect human experience implications.
• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.

Skills

Nexthink

Data analysis

Communication

Storytelling

Collaboration

Tools

PowerShell

Python

Job description

Opportunity

We are building a modern, data-driven Digital Employee Experience (DEX) capability focused on improving how employees interact with workplace technology. As a DEX Analyst, you will use Nexthink and experience analytics to measure, understand, and elevate the digital experiences of thousands of employees. This role blends technical skill, humancentered thinking, and analytic storytelling to identify friction, drive improvements, and influence how our workforce engages with devices, applications, and support systems.

Responsibilities

Nexthink Platform & Telemetry

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards aligned to organizational priorities.
• Create visualizations, alerts, and reports that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.

Experience Analytics & Insights

• Analyze performance, stability, sentiment, and behavior patterns to identify trends and root causes.
• Combine quantitative and qualitative signals to understand true employee impact.
• Translate complex technical findings into clear, compelling narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.

HumanCentered Improvement

• Understand employee behaviors, work styles, and friction patterns to recommend improvements.
• Partner with support, engineering, cybersecurity, and product teams to design user-focused solutions.
• Use Nexthink to support surveys, feedback loops, and engagement strategies.
• Advocate for end users by ensuring technical decisions reflect human experience implications.

Operational Excellence

• Participate in incident analysis to assess user impact.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.
• Support DEX roadmap initiatives to expand automation, maturity, and long-term capability.

What is needed to succeed:

• 1-2 years of hands-on experience with Nexthink (administration, investigations, dashboards, campaigns, automated remediation, scoring).
• 4-10 years of experience within a Data Analysis role.
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills working with large datasets.
• Ability to translate complex data into simple, humancentered insights.
• Superb communication and collaboration skills.
• Passion for user empathy and understanding digital behaviors.
• Supported organizations with 15k+ devices.

Preferred Qualifications

• 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields.
• Scripting experience (PowerShell, Python).
• Familiarity with ITSM/ITIL practices.
• Experience with telemetry, observability, or experience measurement platforms.
• Knowledge of survey development or UX research.

Expected Pay Range:

The U.S. pay range for this position is $84,000 – $175,050 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

In California, the pay range for this position is $120,900 – $175,050.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

State-Specific Notices:

• California: Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
• Colorado: If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
• Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.