Client Care & Case Support Specialist (Entry-Level)

Embedded Shishya; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with 1:

Paid Time Off

Paid Parental Leave

Short-Term Disability

Long-Term Disability

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a detail-oriented service-focused professional to support client accounts and case managers. The role involves enrolling new members, updating existing records, and maintaining clear communication with agencies and authorizers. You will handle referrals, authorizations, and service-related tickets throughout the day.

Ideal candidates have a High School Diploma, strong multitasking abilities, and basic computer skills. Prior experience in customer service is welcome.

Qualifications

• High School Diploma required or equivalent.
• Basic computer skills with document handling experience.
• Comfort using electronic files and saving documents.

Responsibilities

• Collaborate with case managers and agencies to enroll new members and update accounts.
• Answer incoming calls from case managers, agency representatives, and other authorizers.
• Maintain ongoing communication to verify updated information.
• Manage tickets related to referrals, authorizations, disconnects, holds, transfers and service tasks.
• Enter referrals for new members on receipt and notify stakeholders of changes.
• Document all communications in the management system and ensure data protection compliance.

Skills

Time management

Teamwork

Multitasking

Customer service

Attention to detail

Basic computer skills

Education

High School Diploma

Tools

Microsoft Outlook

Microsoft Teams

Job description

Modivcare is seeking a detail-oriented service-focused professional to support client accounts and case managers. The role involves enrolling new members, updating existing records, and maintaining clear communication with agencies and authorizers. You will handle referrals, authorizations, and service-related tickets throughout the day.

Ideal candidates have a High School Diploma, strong multitasking abilities, and basic computer skills. Prior experience in customer service is welcome.