Senior Service Desk Technician — Advanced Support

Modivcare; Denver (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

Paid Time Off

Parental Leave

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Service Desk professional to handle tier III technical support via phone, email and erequests. You will diagnose and resolve complex hardware/software/network issues, mentor junior staff, and liaise with IT teams to ensure effective incident management and service continuity.

The role emphasizes customer service, strong communication, and adherence to ITIL practices within a fast‑paced environment. Denver on‑site position with comprehensive benefits.

Qualifications

• Two (2) plus years of technical support experience.
• ITIL v3 Foundation Certification preferred.
• Certifications a plus (A+, Net+, and Microsoft MTA/MCSA).

Responsibilities

• Respond to tier III service desk calls, emails and requests.
• Resolve complex incidents with internal teams and stakeholders.
• Install, upgrade and maintain software and hardware; diagnose network issues.
• Manage user accounts and permissions; provide remote support.
• Lead and mentor Service Desk staff and assist in training.

Skills

Customer service

ITIL v3

Technical support

Remote desktop

Networking

Windows

Linux

MacOS

MS Office

ServiceNow

Education

High School Diploma

Tools

ServiceNow

Job description

Modivcare is seeking a Service Desk professional to handle tier III technical support via phone, email and erequests. You will diagnose and resolve complex hardware/software/network issues, mentor junior staff, and liaise with IT teams to ensure effective incident management and service continuity.

The role emphasizes customer service, strong communication, and adherence to ITIL practices within a fast‑paced environment. Denver on‑site position with comprehensive benefits.