Device Support Pro: Friendly Tech Help & Troubleshooting

Valued Relationships, Inc.; United States; Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with company match

Parental Leave

Descrizione del lavoro

Modivcare is seeking a customer support specialist to resolve technical issues and deliver service across phone, email, ticketing, and reports. You will document interactions and collaborate with team members to research and respond promptly to inquiries while guiding clients through basic troubleshooting.

The role emphasizes clear communication, empathy, and adherence to service levels. A high school diploma is required, with a focus on accurate records, teamwork, and a proactive approach to

Competenze

• High School Diploma required.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Active listening to understand customer inquiries and concerns.
• Explain technical information to non-technical individuals.
• Patience and empathy in addressing queries.
• Accurate recording and documentation of interactions.
• Familiarity with basic technology concepts and devices.
• Troubleshoot simple problems with guidance.
• Collaborate with team members to resolve issues.
• Manage time and schedules to meet service levels.

Mansioni

• Resolve technical issues and deliver customer support via phone, email, tickets, and reports.
• Record details of calls, messages, and dispatches accurately.
• Research, investigate, and respond to technical questions promptly.
• Refer complex issues to appropriate departments with guidance.
• Provide guided troubleshooting for existing problems.
• Learn and follow team queues, SLA, and quality metrics.
• Educate clients on technology functionality and capabilities.
• Contribute to distributing service requests and resolving straightforward issues.
• Participate in additional projects as assigned.

Conoscenze

Communication skills

Active listening

Clear technical explanations

Empathy

Documentation accuracy

Team collaboration

Troubleshooting guided

Time management

Researching inquiries

Adaptability to evolving tasks

Formazione

High School Diploma

Descrizione del lavoro

Modivcare is seeking a customer support specialist to resolve technical issues and deliver service across phone, email, ticketing, and reports. You will document interactions and collaborate with team members to research and respond promptly to inquiries while guiding clients through basic troubleshooting.

The role emphasizes clear communication, empathy, and adherence to service levels. A high school diploma is required, with a focus on accurate records, teamwork, and a proactive approach to