Device Repair Technician — Diagnostics & Support

Best Buy; Maryland; On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Maryland is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' devices in-store and over the phone. You’ll follow procedures, troubleshoot issues and help customers get the most from their tech.

You’ll perform repairs, document requests with teammates, and ensure timely, accurate service. This part-time role emphasizes practical tech skills, strong customer care and ongoing learning through training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Tech repair experience

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy in Maryland is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' devices in-store and over the phone. You’ll follow procedures, troubleshoot issues and help customers get the most from their tech.

You’ll perform repairs, document requests with teammates, and ensure timely, accurate service. This part-time role emphasizes practical tech skills, strong customer care and ongoing learning through training.