Development Operations Lead: Donor Data & Gift Processing

Knights of Columbus; New Haven (CT); On-site; USD 75,000 - 110,000; Full time

Job summary

Knights of Columbus is seeking a Development Operations Manager to lead the day-to-day operations behind our fundraising program. You will own the systems, processes, and people that move gifts, ensure data integrity, and produce accurate reporting.

You will supervise the operations team, collaborate with the VP on budgeting and campaign tracking, and help operationalize the charity's strategic plan. On-site role with minimal travel.

Qualifications

• Five+ years in development/fundraising operations, database management, or nonprofit administration.
• Hands-on proficiency with a donor database/CRM and strong Excel skills.
• Excellent written and verbal communication with attention to accuracy and detail.
• Experience coordinating budgeting and reporting workflows across campaigns.

Responsibilities

• Supervise the Development Operations team and set priorities and workflows.
• Oversee gift processing, acknowledgement, reporting, and reconciliation with Finance.
• Maintain donor data integrity and coordinate CRM updates and user support.
• Produce regular gift, pipeline, and campaign performance reports.
• Support annual budgeting and reforecasting for Charitable Giving.
• Reconcile gift records with Finance and assist audits.
• Ensure IRS and charitable registrations compliance across fundraising states.
• Generate data exports and lists for direct response and stewardship.
• Manage relationships with external vendors for operations and CRM.
• Document standard operating procedures for gift processing and reporting.
• Identify efficiency improvements and system enhancements as the department grows.

Skills

Fundraising operations

CRM management

Attention to detail

Cross-team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

CRM platform

Job description

Knights of Columbus is seeking a Development Operations Manager to lead the day-to-day operations behind our fundraising program. You will own the systems, processes, and people that move gifts, ensure data integrity, and produce accurate reporting.

You will supervise the operations team, collaborate with the VP on budgeting and campaign tracking, and help operationalize the charity's strategic plan. On-site role with minimal travel.