Developer Experience Engineer: Empower API Builders

OpenKrill; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

OpenKrill is seeking a Developer Success Engineer to bridge developers using AgentMail with our engineering team. You’ll own frontline support, debug APIs and webhooks, and reproduce issues to help us learn from every question.

We value engineers who can read API docs, inspect requests, and distinguish bugs from expected behavior. You’ll often work independently, sometimes on calls, and craft concise, technically precise responses.

Qualifications

• 2–6 years in technical support or developer-focused roles.
• Experience reading API docs and debugging API requests.
• Ability to distinguish bug vs. expected behavior.

Responsibilities

• Own technical support for developers using AgentMail.
• Debug API requests, webhooks, product issues, and integrations.
• Reproduce issues and classify them as bug, doc gap, or user error.
• Resolve most issues independently without another engineer.
• Provide high-quality reproductions or fixes when needed.
• Identify recurring questions and surface patterns to the team.
• Highlight inconsistencies in API, docs, and DX.
• Join calls with developers for async debugging.
• Write clear, concise responses showing deep understanding.

Skills

API experience

Technical support

Developer experience

Solutions engineering

Job description

OpenKrill is seeking a Developer Success Engineer to bridge developers using AgentMail with our engineering team. You’ll own frontline support, debug APIs and webhooks, and reproduce issues to help us learn from every question.

We value engineers who can read API docs, inspect requests, and distinguish bugs from expected behavior. You’ll often work independently, sometimes on calls, and craft concise, technically precise responses.