Remote Customer Support & EA for Growth Brand

Openkrill; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

100% Remote Work

13th Month Pay

Healthcare (HMO)

Comprehensive Fringe Benefits package

Paid Service Incentive Leave (SIL)

Job summary

Openkrill is seeking a proactive Customer Support / Executive Assistant to join our remote-friendly team. You will handle customer inquiries, process orders and refunds, and support leadership with administrative tasks while coordinating with vendors and internal teams.

You’ll review AI-generated responses, ensure accuracy, and add a human touch. The role blends frontline customer support with behind-the-scenes operations in a fast-paced startup setting.

Qualifications

• 2+ years in customer support, executive assistance, operations, or a similar role.
• Experience with 3PL, shipping, fulfillment, or order management.
• Experience with wholesale or retail orders.
• Experience with Amazon or other marketplaces.
• Strong written and verbal English communication.
• Experience with customers and stakeholders.
• Proactive with ownership and follow-through.
• Able to work independently without step-by-step instructions.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy.
• Able to switch between multiple priorities and tasks.

Responsibilities

• Manage customer inquiries through support channels and QA AI responses.
• Handle refunds, order status, and shipping concerns with accuracy.
• Coordinate with 3PL, vendors, and stakeholders on orders.
• Create and QA invoices and order documents.
• Support wholesale and bulk order processes and documentation.
• Provide day-to-day administrative support to leadership.
• Follow up on action items and keep projects moving forward.
• Communicate effectively with internal and external partners.

Skills

Customer support

Executive assistance

Operations

Order management

Amazon marketplace

English communication

Proactive ownership

Independent work

Tools

Slack

Google Workspace

AI tools

Job description

Openkrill is seeking a proactive Customer Support / Executive Assistant to join our remote-friendly team. You will handle customer inquiries, process orders and refunds, and support leadership with administrative tasks while coordinating with vendors and internal teams.

You’ll review AI-generated responses, ensure accuracy, and add a human touch. The role blends frontline customer support with behind-the-scenes operations in a fast-paced startup setting.