Detail-Oriented Public Works Utility Billing Analyst

Westborough; Westborough (MA); On-site; USD 36,000 - 50,000; Full time

Job summary

The Town of Westborough seeks a qualified Utility Billing Analyst to support the DPW in managing billing operations for water, sewer, and stormwater. The role emphasizes accuracy, accountability, and timely customer service in a municipal setting.

Ideal candidates will hold an Associate’s degree (or equivalent) with 3–5 years of related experience and possess advanced skills in Excel, Word, and Munis. This is a full-time, 40-hour-per-week position with growth potential and benefits.

Qualifications

• Associate degree or equivalent from a two-year college or technical school. Three to five years related experience and/or training preferred.
• Advanced knowledge of Microsoft Excel, Word and Munis (Tyler Technologies) software is preferred.
• Excellent attention to detail and strong customer service orientation.
• Ability to analyze data and prepare accurate billing records and reports.

Responsibilities

• Establishes and maintains approximately 5,800 water, sewer, and stormwater accounts in the billing system.
• Analyzes meter readings for accuracy and coordinates meter replacements and re-reads.
• Inputs and validates water, sewer, and stormwater rate changes in the billing system.
• Prepares final water, sewer, and stormwater bills for real estate transactions.
• Serves as the Town’s primary customer service representative for questions and issues regarding meters and bills.

Skills

Customer service

Attention to detail

Analytical thinking

Education

Associate's degree or equivalent

Tools

Munis (Tyler Technologies)

Microsoft Excel

Microsoft Word

Job description

The Town of Westborough seeks a qualified Utility Billing Analyst to support the DPW in managing billing operations for water, sewer, and stormwater. The role emphasizes accuracy, accountability, and timely customer service in a municipal setting.

Ideal candidates will hold an Associate’s degree (or equivalent) with 3–5 years of related experience and possess advanced skills in Excel, Word, and Munis. This is a full-time, 40-hour-per-week position with growth potential and benefits.