Detail‑Oriented Administrative & Billing Specialist

DH Pace; Town of Charlotte (NY); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Life insurance

401(k) with employer match

Health Savings Account (HSA)

Voluntary benefits

Job summary

DH Pace is seeking an Administrative Support Representative at our Charlotte, NC office. You will handle billing, process payments, manage customer inquiries, and support front desk operations to keep daily office functions running smoothly.

The ideal candidate is detail oriented, able to work independently or with a team, and proficient with Microsoft Office. Billing or AR/AP experience is a plus, and excellent communication supports strong customer service.

Qualifications

• Expert attention to detail and great customer service skills.
• Comfortable working independently and with a team.
• Prioritize tasks and possess strong analytical skills.
• Ability to multi-task and work efficiently in a fast-paced environment.
• Strong Microsoft Office and computer skills.
• Excellent communication skills.
• Billing experience (preferred) and AR/AP experience a plus.

Responsibilities

• Provide general administrative support in daily office functions.
• Create and manage customer invoices meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to company website for review and final agreement.
• Contract liaison between customers and staff to ensure documents are submitted w/all signatures and deadlines are met.
• Support front desk phones, customer walk-ins, etc.

Skills

Attention to detail

Customer service

Communication skills

Multitasking

Independent work

Billing experience

AR/AP experience

Microsoft Office

Tools

Microsoft Office

Job description

DH Pace is seeking an Administrative Support Representative at our Charlotte, NC office. You will handle billing, process payments, manage customer inquiries, and support front desk operations to keep daily office functions running smoothly.

The ideal candidate is detail oriented, able to work independently or with a team, and proficient with Microsoft Office. Billing or AR/AP experience is a plus, and excellent communication supports strong customer service.