Administrative Support & Billing Specialist

DH Pace Company; Charlotte, Northern (NC, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Paid time off

Paid holidays

401(k) with employer match

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company—Overhead Door Company of Charlotte is seeking a full-time Administrative Support Representative in Charlotte, NC. The role emphasizes meticulous administrative work, billing duties, and responsive customer service within a collaborative team environment.

You will manage invoices, payments, and customer records, supporting daily operations and ensuring accuracy and deadlines are met. The position offers comprehensive benefits and opportunities for professional growth within the DH

Qualifications

• Expert attention to detail and strong customer service skills.
• Billing experience preferred; AR/AP experience a plus.
• Ability to prioritize tasks and work both independently and as part of a team.

Responsibilities

• Provide general administrative support in daily office functions.
• Create and manage customer invoices meeting daily and monthly goals.
• Answer customer calls and emails and enter daily service requests.
• Receive and process check and credit card payments.
• Set up and maintain customer account information.
• Create and implement team building and community outreach activities.
• Perform monthly credit card reconciliations.
• Upload contract documents to company website for review and final agreement.
• Contract liaison between customers and staff to ensure documents are submitted with signatures and deadlines met.

Skills

Attention to detail

Customer service

Independent worker

Team collaboration

Multi-tasking

Microsoft Office

Billing experience

Job description

DH Pace Company—Overhead Door Company of Charlotte is seeking a full-time Administrative Support Representative in Charlotte, NC. The role emphasizes meticulous administrative work, billing duties, and responsive customer service within a collaborative team environment.

You will manage invoices, payments, and customer records, supporting daily operations and ensuring accuracy and deadlines are met. The position offers comprehensive benefits and opportunities for professional growth within the DH