Workstation Support Technician

Premier Inn Hotels LLC (UAE); Topeka (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

OTSI in Topeka, KS is seeking a Workstation Support Technician to install, configure, and maintain hardware and software on company devices, and to provide responsive end-user support via in-person, remote, email, or phone.

The role requires a 2-year track record in technical support, strong Windows expertise, and familiarity with DNS, Active Directory, and VPN; we value clear communication and excellent customer service.

Qualifications

• High school diploma or equivalent required; degree preferred.
• Minimum 2 years of workstation support or similar role.
• Experience with Windows, DNS, AD, and VPN.
• Strong communication and customer-service skills.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide timely end-user support via in-person, remote, email, and phone.
• Diagnose and resolve hardware and software issues.
• Set up new workstations, accounts, email, and apps.
• Maintain accurate hardware inventory and ticket records.
• Develop documentation for procedures.

Skills

Windows troubleshooting

Customer service

DNS & AD & VPN

Problem solving

Independent / team work

IT certifications

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

Active Directory

VPN software

Job description

Topeka, United States | Posted on 08/03/2026

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology areas:

• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Quality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)

Our focused industries and target segments:

• Manufacturing, Transportation, & Logistics
• Energy & Utilities
• Telecom & Media
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech

Job Description

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Workstation support Technician

MAJOR RESPONSIBILITIES:

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience including face to face and via phone.
• Candidate must have valid state issued driver’s license. If required to travel, they will drive an Client vehicle.
• Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.

Physical Requirements:

• The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
• Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

About us

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology areas:

• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Quality Engineering (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)

Our focused industries and target segments:

• Banking, Financial Services, & Insurance
• Energy & Utilities
• Healthcare & Lifesciences
• Government & Public Sector (FED, SLED, & Partners)