Workstation Support Technician

ARTSMARTUK LTD.; Topeka (KS); On-site; USD 42,000 - 56,000; Full time

Job summary

Object Technology Solutions, Inc (OTSI) seeks a Workstation Support Technician to install, configure, and maintain hardware/software on company devices while delivering timely end-user support across in-person, remote, email, and phone channels.

You will diagnose hardware, software, and network issues, assist with new workstation setup, account configuration, and application installation, and maintain accurate inventory and ticket records. Travel may be required.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• 2 years of workstation support or similar experience.
• Proficient in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with technical and non-technical users, providing clear instructions.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory, and VPN.
• Excellent communication skills, customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Soft skills and the ability to explain complex concepts to users will be valued.
• Valid state driver’s license; travel may be required.

Responsibilities

• Install, configure, and maintain hardware and software on company devices.
• Provide timely technical support to end-users via in-person, remote, email, or phone.
• Diagnose and resolve hardware, software, and network problems; escalate when needed.
• Assist in the setup of new workstations, user accounts, email, and apps.
• Prioritize support requests based on urgency and business impact.
• Troubleshoot network connectivity and printer issues.
• Maintain accurate hardware inventory records.
• Educate users on basic troubleshooting and best practices.
• Contribute to documentation and guides for common procedures.
• Record issues, troubleshooting steps, and resolutions in the ticket system.
• Stay current with workstation tech trends.

Skills

Windows troubleshooting

Customer communication

Network basics

Active Directory

DNS basics

VPN basics

Problem solving

Team collaboration

Education

High school diploma or equivalent

Associate or bachelor’s degree in a relevant field preferred

Job description

Object Technology Solutions, Inc (OTSI) has an immediate opening for a Workstation support Technician

MAJOR RESPONSIBILITES:

• Install, configure, and maintain hardware and software components on company devices.
• Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
• Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
• Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
• Respond to and prioritize support requests based on urgency and impact on business operations.
• Troubleshoot network connectivity and printer-related issues.
• Maintain accurate records of hardware inventory.
• Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
• Contribute to the development of documentation and guides for common technical procedures.
• Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
• Stay current with industry trends and advancements in workstation technology.
• Other competencies as required by specific assignments may include knowledge of audio-visual systems, ruggedized laptops, virus kiosks and other equipment.

Physical Requirements:

• The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
• Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.

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About us

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology areas:

• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Quality Engineering (Manual Testing, Nonfunctional testing, Test Automation, Digital Testing)

Our focused industries and target segments:

• Banking, Financial Services, & Insurance
• Energy & Utilities
• Healthcare & Lifesciences
• Government & Public Sector (FED, SLED, & Partners)

SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
• Proven experience (2 years) as a workstation support technician or in a similar technical support role.
• Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
• Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
• Strong knowledge of operating systems, productivity software, and office applications.
• Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
• Excellent communication skills, both verbal and written, with a customer-oriented approach.
• Ability to adapt to changing priorities and manage multiple tasks in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically under pressure.
• Adept at working independently as well as collaboratively within a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
• Prior customer service experience including face to face and via phone.
• Candidate must have valid state issued driver’s license. If required to travel, they will drive a client vehicle.
• Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and breakdown complex concepts for users to understand.