Desktop Support Engineer III

Oneida Technical Solutions; Colorado Springs (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Oneida Technical Solutions is seeking a Field Service Technician to provide end-user support at Peterson Space Force Base. You will install, configure, and troubleshoot desktops, laptops, printers, and software across Windows, macOS, and Linux, and promptly respond to tickets.

Requirements include a current Security+ or equivalent DoD baseline, at least 6 years of Windows desktop support, and an active clearance (interim acceptable).

Qualifications

• Current CompTIA Security+ or equivalent DoD baseline certification.
• Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices.
• Security Clearance is required; interim level is acceptable.
• IT education preferred.
• Experience with ServiceNow is a plus.

Responsibilities

• Provide end-user support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows, macOS, and Linux.
• Respond to tickets in a timely manner and escalate as needed.
• Maintain asset records and assist in on-site device management.

Skills

End-user support

Windows/macOS/Linux

Hardware troubleshooting

Ticketing systems

Asset management

Documentation

Education

IT education

Tools

ServiceNow

Job description

Oneida Technical Solutions, LLC (OTS) has a rich history of providing IT support and associated services in highly complex, highly regulated, highly secure environments, including the U.S. Department of Defense (DoD), law enforcement, health care, retail, and the casino gaming industry. OTS is a wholly owned subsidiary of Oneida Innovations Group and is the parent company of Croop-LaFrance (CLF), an experienced federal contracting firm.

We are searching for experienced Field Service Technicians to support Peterson Space Force Base.

Individuals selected for this role will support enlisted personnel in providing end-user support and provide technical support for the following: - Desktop hardware, software, and peripherals. Install, configure, and troubleshoot desktop operating systems (Windows, macOS, Linux) and software applications. - Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals. - Set-up and maintain user accounts, permissions, and passwords. - Respond to tickets and requests for technical assistance in a timely manner. - Collaborate with other IT teams to elevate and resolve complex technical issues. - Maintain accurate records of hardware inventory and software licenses. - Perform routine maintenance tasks, such as software updates and system backups. - Educate end-users on basic troubleshooting techniques and best practices for using technology.

This job description can vary depending on the specific requirements of the organization and the level of support needed. This role is also responsible for aiding in asset management of on-site devices.

Requirements

1. Current CompTIA Security+ or equivalent DOD baseline certification
2. Minimum of 6 years of experience supporting Windows desktop/laptop/PCs and other devices
3. Security Clearance is required; interim level is acceptable.
4. IT education preferred.
5. Experience with ServiceNow is a plus.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.

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