Desktop Technician II

iQor; Charlotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

iQor is seeking a Desktop Technician in Charlotte, NC to deliver expert technical support for desktop hardware, software, and peripherals. You will troubleshoot issues, perform installations and upgrades, and ensure reliable computer operations for end-users.

The role requires solid knowledge of operating systems, hardware components, and Active Directory, along with strong communication and customer-service skills. Join a team focused on timely problem resolution and user satisfaction.

Qualifications

• High school diploma or equivalent is required; technical certifications are a plus.
• Experience as a desktop technician or similar role.
• Strong knowledge of desktop hardware, OS and software applications.

Responsibilities

• Provide desktop hardware, software and peripheral support to end-users.
• Troubleshoot and resolve desktop system issues.
• Install, configure and upgrade desktops, OS and software.
• Maintain and update desktop systems for performance and security.
• Set up new desktops and peripheral devices for users.

Skills

Desktop hardware

Operating systems

Troubleshooting

Active Directory

Communication

Customer service

Independent worker

Priority management

Education

High school diploma

Technical certifications

Tools

Ticketing system

Remote assistance tools

Remote desktop tools

Job description

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary

A Desktop Technician is responsible for providing technical support and assistance to end-users regarding desktop hardware, software, and peripherals. They troubleshoot and resolve issues, perform installations and upgrades, and ensure the smooth operation of desktop systems within an organization. The role requires strong technical knowledge, excellent problem-solving skills, and effective communication with users.

Responsibilities

• Provide technical support to end-users in person, via phone, or remote assistance.
• Troubleshoot and resolve hardware and software issues related to desktop systems.
• Install, configure, and upgrade desktop hardware components, including CPUs, memory, and hard drives.
• Install, configure, and upgrade software applications and operating systems on desktops.
• Perform regular maintenance and updates on desktop systems to ensure optimal performance and security.
• Set up new desktop computers and peripheral devices for end-users.
• Assist with the setup and configuration of printers, scanners, and other peripheral devices.
• Collaborate with other IT teams to resolve complex technical problems and *escalate* issues when necessary.
• Maintain accurate records of technical issues and solutions in a ticketing system.
• Train end-users on basic troubleshooting techniques and the proper use of desktop systems.

Skills Requirements

• Proven experience as a desktop technician or similar role.
• Strong knowledge of desktop hardware components, operating systems, and software applications.
• Proficiency in troubleshooting and resolving hardware and software issues.
• Familiarity with network connectivity and basic network troubleshooting.
• Experience with Active Directory, group policies, and user account management.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Attention to detail and a commitment to providing quality technical support.

Education Requirements

High school diploma or equivalent; additional technical certifications or degrees are a plus.

Physical Requirements

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.