Desktop Technician

Pomeroy; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Pomeroy in the United States is seeking an experienced field support specialist to install, repair, and service IT equipment onsite for corporate clients. You will troubleshoot hardware and software across Windows, macOS, Android, and iOS, and guide customers through setup and maintenance.

You will balance priorities to meet team goals, document issues accurately, and coordinate with internal teams for follow-up testing.

Qualifications

• High school diploma or GED required.
• Five+ years of field support experience.
• Ability to lift 45 pounds and operate in the USA.
• Strong customer service and empathy when navigating technical issues.
• Excellent verbal and written communication; adaptable to audiences.

Responsibilities

• Provide on-site field support including installation, repair, and service of IT equipment.
• Resolve software and hardware issues on Windows, macOS, Android, and iOS.
• Instruct customers in operation and maintenance of systems.
• Record all user information and problem details accurately.
• Maintain inventory records and assist with part accuracy.
• Coordinate with appropriate personnel for follow-up testing.
• Liaise with customers on administrative and technical matters for projects.
• Analyze system issue trends and solutions.

Skills

Customer service

Communication

Analytical thinking

Time management

Teamwork

Education

High school diploma or GED

Job description

• Provides on-site field support to customers including installation, repair, and servicing of IT equipment.
• Resolves software and hardware issues on Windows, macOS, Android, and iOS devices.
• Assists in investigating and resolving complex installations and maintenance matters.
• Instructs customers in the operation and maintenance of systems and equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow-up testing.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis on system issue trends and solutions.
• Supports customers in a timely manner and balances priorities to achieve individual and team productivity goals.
• Documents all pertinent user information and the nature of the problem reported with accuracy.
• Records all inventory transactions accurately to maintain service and inventory part accuracy.

Basic Qualifications:

• High school diploma or G.E.D.
• Five or more years of field support experience.
• Experience working with corporate hardware, software, and equipment.
• Able to lift 45 pounds.
• Able to work in the USA.

Other Qualifications:

• Deep understanding of computer hardware and software components.
• Experience navigating technical issues with a high level of customer service and empathy.
• Excellent verbal and written communication with the ability to tailor communication style to different audiences.
• Experience working in a dynamic, fast-paced environment.
• Shown success in team environments demonstrating shared responsibility and accountability.
• Strong analytical and problem-solving ability.
• Good time-management and organizational skills.