Desktop Technician

Wollborg Michelson Recruiting; Los Angeles (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

Wollborg Michelson Recruiting is seeking a Desktop Technician 2 to provide hands-on support for desktop hardware, software, and user accounts in the Los Angeles area. This role includes assisting with deployment, remote access setup, and user provisioning for local and remote employees.

The ideal candidate has a technical background, experience with Windows and Mac operating systems, and strong customer service and troubleshooting skills to resolve issues efficiently.

Qualifications

• Must have a technical background with practical desktop support experience.
• Able to troubleshoot across desktop hardware, software and user accounts.
• Familiarity with account management, access provisioning, and internal service support.
• Strong communication and customer service skills are essential.

Responsibilities

• Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Set up new users, including desktop configurations, email accounts, LDAP accounts, and VPN access.
• Provide technical support for desktop, laptop, account, and internal service access issues.
• Troubleshoot software issues on employee desktops and laptops.
• Install and configure desktop systems and related devices.

Skills

Customer service

Troubleshooting

Communication

Account management

Access provisioning

Internal service support

Education

High school diploma or associate degree in a technical field

Tools

Active Directory

Imaging

Job description

Desktop Technician 2

Job Summary Provides technical support for desktop hardware, software, user accounts, and access to internal services. Supports software and hardware lifecycle management, new user setup, and troubleshooting for local and remote employees.

Responsibilities

• Assist with software and hardware lifecycle management, including research, packaging, quality assurance, and deployment preparation.
• Set up new users, including desktop configurations, email accounts, LDAP accounts, and VPN access.
• Provide technical support for desktop, laptop, account, and internal service access issues.
• Troubleshoot software issues on employee desktops and laptops.
• Install and configure desktop systems and related devices.

Requirements

• High school diploma or associate degree in a technical field.
• Experience supporting desktop environments and end users.
• Knowledge of Windows and Mac operating systems.
• Experience with desktop installations and configurations.
• Strong troubleshooting and customer service skills.
• Skill Windows and Mac OS support
• Desktop installation and configuration
• Software and hardware troubleshooting
• Active Directory
• Customer service
• Imaging
• Mobile device support

Summary Qualification

• Practical experience supporting desktop hardware, software, and user accounts.
• Ability to troubleshoot technical issues across desktop and mobile devices.
• Familiarity with account management, access provisioning, and internal service support.
• Strong communication and customer service abilities.
• Ability to support both local and remote employees.

Equal Opportunity Statement

Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.