Desktop Technician

Brite; Town of Victor (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Brite is seeking a skilled Desktop Technician in the Town of Victor, NY, responsible for installing, maintaining, and upgrading desktop hardware. You will troubleshoot issues and provide assistance to end-users both remotely and in person to ensure optimal workstation performance.

The ideal candidate has a Bachelor’s degree in Computer Science or related field, along with 1-2 years of experience. Strong troubleshooting skills and a customer-focused approach are essential for success in this role.

Qualifications

• Minimum of one to two years of experience in IT support or related field.
• Ability to work effectively in a fast-paced environment.
• Self-directed and results-oriented with strong analytical skills.

Responsibilities

• Install, maintain, and upgrade desktop hardware and equipment.
• Troubleshoot and resolve hardware, software, and network issues.
• Provide end-user assistance both remotely and in person.

Skills

Troubleshooting hardware issues

Network infrastructure knowledge

Excellent communication

Problem-solving skills

Time management

Education

Bachelor’s degree in Computer Science or related field

CompTIA A+ or similar certification preferred

Job description

Job Summary

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate fashion and provides end-user assistance where required.

Essential Functions

• Troubleshoot and resolve hardware, software and network issues.
• Provide end-user assistance both remotely and in person.
• Install, maintain, and upgrade desktop hardware and equipment.
• Work closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
• Respond to requests for service and customer questions within required response times.
• Assist end users with installation of applications and computer peripherals.
• Assist in onboarding new employees both internal and external.
• Maintain customer asset inventory.
• Responsible for continuous improvement of deployment processes.
• Assist with RMA process as required.

Other Duties

• Accomplish all other duties and tasks as appropriately assigned or requested.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of one to two years of experience or an equivalent combination of related work experience, training, and/or education.
• CompTIA A+ or similar certification preferred.

Knowledge, Skills & Abilities

• Demonstrated knowledge of hardware and network infrastructure.
• Excellent listening skills.
• Exceptional verbal and written communication.
• Detail oriented.
• Ability to work in a fastpaced environment.
• Strong problem solving and analytical skills.
• Excellent relationship building skills.
• Well-developed interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
• Self-directed and results oriented.
• Effective time management skills.
• Ability to travel as needed.

Physical Demands & Work Environment

• Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee may be exposed to various weather conditions.
• The noise level in the work environment is usually moderate.