Desktop Technician

Harvey Nash; Cameron Park (CA); On-site; USD 29,094 - 41,438; Full time

Job summary

Harvey Nash is seeking a Desktop Technician to assist in software and hardware life cycle management processes. Ideal candidates will support employees with desktop and account issues, troubleshoot software problems on desktops or laptops, and possess a basic understanding of Mac OS and Windows OS. The role requires a strong focus on customer service and the ability to communicate effectively on both technical and non-technical levels. This position is estimated at $25.60/hour on W2, for a duration of 6+ months.

Qualifications

• Support employees, local and remote, with desktop issues and account issues.
• Experience with desktop installations and configurations.
• Ability to communicate clearly and concisely at technical and non-technical levels.

Responsibilities

• Assist in software and hardware life cycle management including research, packaging, quality assurance, and deployment preparation.
• Troubleshoot desktop issues for employees.

Skills

Desktop support

Troubleshooting software issues

Mac OS and Windows troubleshooting

Customer service

Education

Associate’s degree in a technical field

Tools

ServiceNow

Bomgar

MS Teams

Job description

We are seeking Desktop Technician, you will assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.

Here are some of the specific details:

Job Duration: 6+ months

REQUIRED SKILLS:

• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services.
• Troubleshoot software issues on employees’ desktops/laptops.
• Experience with desktop installations and configurations.
• Need basic Mac OS and Windows operating system troubleshooting skills.
• Very keen on Customer Service, someone who could work under pressure, someone who is able to communicate clearly and concisely on a technical level, as well as a non-technical level.
• For tickets we're using ServiceNow, but the remote application that we use for troubleshooting is Bomgar as well as MS Teams, but mainly it is Bomgar that we utilize for remote support.
• Education Requirements: Associate’s degree in a technical field.

A reasonable, good faith estimate of the minimum and maximum for this position is $25.60/hr on W2.