Desktop Technician

JobDiva, Inc.; City of Corning (NY); On-site; USD 52,000 - 76,000; Full time

Job summary

US Tech Solutions in Corning, NY is seeking a Corporate Field Services Technician for 12 months to provide on-site and remote support for computer systems, software, hardware, and infrastructure. You will diagnose and route tickets per documented processes, with emphasis on Windows 11 and MS Office 365.

The role requires 1+ year hardware experience and customer-facing support, with certifications and an associates degree preferred.

Qualifications

• Hardware experience beyond imaging/deployment is required.
• Customer service or in-person support experience is required.
• Strong technical focus and customer engagement skills.

Responsibilities

• Provide technical assistance for Windows 11 and Office 365.
• Administer Active Directory and manage assets.
• Troubleshoot VPN, Citrix, and remote access connectivity.
• Support Meet/Room equipment and printers; document changes.
• Use ServiceNow for incident tracking and knowledge base.

Skills

Hardware experience

Customer service

Technical focus

Customer engagement

Education

Associates degree (preferred)

HS diploma or GED

Tools

Active Directory

OneDrive/SharePoint/Office365

Citrix

Cisco VPN

MECM

ServiceNow

Dameware/LogMeIn

Check Point endpoint

Job description

Duration: 12 months with possible extension

Experience:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Key Responsibilities

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware/LogMeIn remote connection/utilization
• MECM Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

Required Qualifications

• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement

Preferred Certifications

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Education

• Associates Degree (preferred), HS Diploma or GED Minimum Required

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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