Desktop Support Technician

Paylocity; Marietta (GA); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Paylocity seeks a Desktop Support Technician to configure, deploy, and support IT assets, including laptops, desktops, and mobile devices. You will handle on-site and remote support, assist with service requests, and maintain documentation for IT policies and procedures.

The role emphasizes strong end-user support, Windows 11 troubleshooting, and collaboration with the IT team to resolve issues quickly and professionally. Telecommuting is eligible with office-based reporting.

Qualifications

• Bachelor's degree in computer science, information technology, or related field; pursuing candidates may be considered.
• Imaging, configuring, upgrading, supporting and repairing laptops/desktops.
• End-user IT support, help desk, or IT-related experience.
• Azure AD and O365 administration experience.
• Excellent troubleshooting skills with Windows 11.

Responsibilities

• Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.
• Communicate with employees via phone, e-mail, and Teams to resolve technical issues with a positive attitude.
• Utilize a centralized ticketing system to track, manage, and resolve issues; escalate to tier2/3 as needed.
• Manage and track IT assets within the asset management system.
• Provide support for telecommunication systems.
• Create and update technical support documentation, policies, and SOPs.

Skills

End-user support

Help desk

Windows troubleshooting

Azure AD

O365 administration

Asset management

Education

Bachelor's degree in Computer Science or IT

Tools

Jamf

Intune

Apple Configurator

Apple Business Manager

DUO MFA

RingCentral

PowerShell Scripting

Job description

Description

Title: Desktop Support Technician

Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the IT team in handling help desk tickets and service requests. This includes on-site and remote support for employees in the use of their computers, mobile devices, and enterprise systems.

This position is eligible for telecommuting and will report for work in our corporate office.

Responsibilities

• Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.
• Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor.
• Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.
• Manage and track IT assets within IT asset management system.
• Provide support for telecommunication systems.
• Create and update technical support documentation, policies, and standard operating procedures.

Requirements

Education/Experience

Required

• Bachelor's degree in computer science, information technology, or another relevant field preferred. Will consider candidates currently pursuing their degree.
• Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.
• Experience in IT end-user support, help desk, or IT related experience.
• Experience with administration and support of Azure AD and O365.
• Excellent troubleshooting skills with Windows 11 operating system.

Preferred

• Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator
• Experience with DUO, Microsoft MFA, or other MFA solution
• Experience with RingCentral or other telecommunications systems
• A+ Certification
• PowerShell Scripting

NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.