Staffing - IT Desktop Support

TALENT Software Services; City of Corning (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

TALENT Software Services is seeking a Corporate Field Services Technician for an onsite role in Corning, NY. You will handle hardware, software, and infrastructure support for Windows 11 environments, with emphasis on Office 365 and remote connectivity.

The position requires 1+ year in hardware and in-person customer support, with an associates degree preferred. Some flexibility and travel within Corning may be needed.

Qualifications

• Associates degree preferred or HS diploma/GED minimum.
• 1+ year hardware experience beyond imaging/deployment.
• 1+ year customer service/in-person support experience.
• Technical focus and strong customer engagement.

Responsibilities

• Active Directory administration and user support.
• Troubleshoot Cisco VPN connectivity and Citrix access.
• Remote and in-person technical assistance for desktops.
• Documentation of incidents and resolutions in ServiceNow.
• Hardware deployment and asset management tasks.
• Support Office 365 and OneDrive/SharePoint workflows.

Skills

Active Directory

Hardware support

Customer service

Windows 11

Office 365

Remote support

Education

Associates Degree

HS Diploma or GED

Tools

Dameware

LogMeIn

MECM

Cisco VPN

Citrix

Check Point

Job description

MAX BILL RATE: ***/HR

Title: Corporate Field Services Technician

Location: Onsite- Corning Valley - Corning, NY

M-F, 8am - 5pm, some flexibility may be required

Interview Process: Intial phone screening & one round onsite interview

Possibility of extension based on demand.

Required Education/Experience:

• Associates Degree (preferred), HS Diploma or GED Minimum Required
• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement

Preferred Certifications:

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility in Corning, NY. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily tasks include (but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, Sharepoint, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware/LogMeIn remote connection/utilization
• MECM Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

Must be able to lift equipment up to 40 pounds, as required.

Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

This is the pay range that Magnit reasonably expects to pay someone for this position, however, as a supplier your expected pay range may differ: ***/hr.-***/hr.

Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws.