Field Services Technician

Computer Task; City of Corning (NY); On-site; USD 34,000 - 44,000; Part time

Job summary

CTG has a contract opportunity for a Field Services Technician in Corning, NY. The role involves hands-on technical support for Windows-based environments, Office 365, and enterprise applications, delivered on-site and remotely.

The ideal candidate offers 1+ year hardware and end-user support experience, familiarity with AD, VPN, Citrix, and remote tools, and the ability to lift equipment up to 40 pounds. This is a W2 contract position with standard business hours.

Qualifications

• Associates degree preferred or HS diploma/GED minimum.
• 1+ year hardware experience beyond imaging/deployment.
• 1+ year customer service / in-person support experience.
• Must be able to lift up to 40 pounds as required.

Responsibilities

• Provide technical assistance and support for hardware, software, and infrastructure on-site or remotely.
• Troubleshoot and resolve tickets or route as per documented processes.
• Utilize Active Directory, VPN, Citrix, and collaboration tools to support users.
• Interact with multiple teams to coordinate service delivery and scheduling.

Skills

Hardware Experience

Customer Support

Technical Focus

Customer Engagement

Lifting up to 40 lbs

Education

Associates Degree preferred

HS Diploma or GED minimum

Tools

Active Directory

Dameware/LogMeIn

MECM

ServiceNow

Cisco VPN

Citrix

Job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Field Services Technician.

Type: Contract

Job Title: Field Services Technician

Location: Corning, NY

*Candidates must be able to commute and work onsite in Corning, NY*

Work Hours: M-F 8am-5pm

Description

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily tasks include (but are not limited to):

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, SharePoint, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware/LogMeIn remote connection/utilization
• MECM Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

Qualifications

Education

• Associates Degree (preferred), HS Diploma or GED Minimum Required

Required Skills

• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement
• Must be able to lift equipment up to 40 pounds, as required.

Preferred Skills

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.