Remote Desktop Support Technician (Level 1)
Envision
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Job summary
Envision is seeking a Desktop Level 1 Technician to provide front-line support for internal users, troubleshoot desktop hardware, software, operating systems, and applications, and document resolutions. The first week will be onsite in Chesterfield, MO for training, after which the position becomes fully remote.
You will manage incidents in ServiceNow, assist with VPN and SSO access, support Windows and Microsoft 365, and deliver professional customer service to a distributed user base with a
Qualifications
- Experience in Desktop Support, Help Desk, Service Desk, or IT Support.
- Strong troubleshooting and problem-solving skills.
- Experience supporting Windows and Microsoft 365/Office 365.
- Knowledge of VPN, SSO, and basic networking.
- ServiceNow experience preferred. Strong communication and customer-service skills.
- Ability to work independently in a remote environment.
- IT certifications such as CompTIA A+ or Network+ are a plus.
Responsibilities
- Provide Level 1 technical support to end users.
- Troubleshoot desktop hardware, software, operating systems, and applications.
- Support Windows, Mac OS, Microsoft 365/Office 365, VPN, and SSO technologies.
- Manage incidents and service requests using ServiceNow.
- Document troubleshooting steps and resolutions.
- Escalate issues to appropriate technical teams when needed.
- Assist users with new applications, technologies, and IT tools.
- Provide professional and timely customer support.
Skills
Education
Tools
Job description
Envision is seeking a Desktop Level 1 Technician to provide front-line support for internal users, troubleshoot desktop hardware, software, operating systems, and applications, and document resolutions. The first week will be onsite in Chesterfield, MO for training, after which the position becomes fully remote.
You will manage incidents in ServiceNow, assist with VPN and SSO access, support Windows and Microsoft 365, and deliver professional customer service to a distributed user base with a
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