Deskside Engineer | Req#4541

ActioNet, Inc.; Virginia (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunities for professional development

Diverse and inclusive work culture

Job summary

A leading IT services firm in Virginia is seeking a Deskside Engineer to provide technical support as the first contact for user issues. Responsibilities include troubleshooting hardware, software, and network issues, maintaining records of service interactions, and delivering exceptional customer service. The ideal candidate will have 1-2 years of experience with IT systems, excellent communication skills, and relevant IT certifications. This position offers the opportunity to join an award-winning team focused on customer success and employee fulfillment.

Qualifications

• 1-2 years of experience with IT systems, hardware, software, and networking concepts.
• Ability to manage multiple service requests and prioritize tasks effectively.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Provide technical support through various channels.
• Troubleshoot issues for users with IT systems and hardware.
• Document and track service requests in the system.
• Assist in setup and configuration of end-user devices.

Skills

Basic understanding of IT systems

Troubleshooting hardware and software

Excellent communication skills

Customer service orientation

Education

Relevant certifications (e.g., CompTIA ITF+ or A+)

Tools

Ticketing systems

Windows

macOS

Microsoft Office Suite

Job description

The Deskside Engineer serves as the first point of contact for technical support, escalating complex issues to higher-level support teams as needed, and maintaining detailed records of service interactions. Duties are:

• Respond to and resolve basic IT support requests via phone, email, or ticketing systems.
• Troubleshoot hardware, software, and network connectivity issues for end-users. Provide guidance on the use of IT systems, applications, and tools.
• Document and track service requests, resolutions, and user interactions in a ticketing system.
• Escalate unresolved or complex issues to higher-level support teams.
• Assist with the setup, configuration, and maintenance of end-user devices such as desktops, laptops, and peripherals.
• Perform routine system checks and updates to ensure functionality and security.
• Support onboarding processes by configuring accounts and devices for new users.
• Maintain knowledge of organizational IT policies and procedures to ensure compliance.
• Deliver excellent customer service and maintain professionalism in all user interactions.

Professional Qualifications/Skills

• 1-2 years of basic understanding of IT systems, hardware, software, and networking concepts.
• 1-2 years of experience with common operating systems (e.g., Windows, macOS) and productivity tools (e.g., Microsoft Office Suite).
• 1-2 years of experience with ticketing systems and documentation of support activities.
• Knowledge of basic cybersecurity practices and safe computing principles.
• Ability to manage multiple service requests and prioritize tasks effectively.
• Strong problem‑solving and troubleshooting skills for resolving technical issues.
• Excellent communication and interpersonal skills to assist non‑technical users.
• Customer service orientation with a focus on user satisfaction.
• Relevant certifications such as CompTIA IT Fundamentals (ITF+) or A+ are preferred.

ActioNet is a dynamic, award‑winning SEI CMMI Level 4 and ISO 20000/ISO 27000 I Certified IT Services Firm that specializes in Enterprise Software Development involving Full Lifecycle Methodology, Project Management, Information Systems Security, Systems Integration and Training. ActioNet is committed to quality exemplified by our continual efforts to enhance how we do business. Our vision is what sets up apart, we help our customers align our IT strategies with their business goals.

Why ActioNet?

It is simple. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well‑being of our nation. We have been awarded the Washington Post Top Places to Work for 8 years in the row.

What's in It For You?

As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ActioNet Core Value #1 - Instill Integrity In Everything We Do