Desktop Technician

INSPYR Solutions; Baltimore (MD); In loco; USD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

INSPYR Solutions is seeking an experienced Desktop Support Technician to provide hands-on onsite support in a fast-paced corporate environment. You will support a high-volume walk-up center, handling desktop, laptop, mobile devices, and account provisioning tasks.

The role emphasizes customer service, problem-solving, and effective end-user interaction within a large enterprise setting. This 6-month contract is onsite at Harbor Point, MD, with strong potential for extension and full-time

Competenze

• Associate degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
• 5+ years of desktop support or end-user support experience in an enterprise environment.
• Strong knowledge of Microsoft Windows operating systems and desktop support best practices.
• Hands-on experience with desktop installation, configuration, imaging, and deployment.
• Experience supporting laptops, desktops, peripherals, and mobile devices.
• Proven troubleshooting skills with hardware, software, and user access issues.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work independently while effectively collaborating with technical and business teams.

Mansioni

• Provide onsite desktop support for employees and contractors in a high-volume walk-up support environment.
• Install, configure, deploy, and maintain Windows desktop and laptop systems.
• Troubleshoot hardware, software, operating system, and peripheral-related issues.
• Support user account provisioning, including email accounts, VPN access, directory services, and access management.
• Assist with software deployment, hardware refresh initiatives, and lifecycle management activities.
• Support both onsite and remote employees with technical issues and system access requests.
• Diagnose and resolve desktop, laptop, mobile device, and connectivity issues; collaborate with internal IT teams.
• Participate in device imaging, deployment preparation, testing, and quality assurance efforts.
• Document support activities and maintain asset and service records.
• Provide occasional after-hours support when required.

Conoscenze

Desktop support

Windows OS

Troubleshooting

Customer service

End-user support

Communication

Independent work

Formazione

Associate degree in Computer Science/IT/Computer Engineering

Strumenti

Active Directory

VPN

Email administration

Identity/access management

Descrizione del lavoro

Desktop Support Technician (Onsite)

Location: Harbor Point, MD (100% Onsite)
Duration: 6-Month Contract with Strong Potential for Extension (Up to 2 Years)
Schedule: Full-Time, Onsite

About the Opportunity

Our client, a highly respected enterprise organization, is seeking an experienced Desktop Support Technician to provide hands-on technical support in a fast-paced corporate environment. This position will play a critical role in supporting a high-volume employee walk-up support center, ensuring seamless delivery of desktop, laptop, mobile device, and account support services.

This is an excellent opportunity for a customer-focused IT professional who enjoys problem solving, end-user interaction, and working within a dynamic enterprise technology environment.

Key Responsibilities

• Provide onsite desktop support for employees and contractors in a high-volume walk-up support environment.
• Install, configure, deploy, and maintain Windows desktop and laptop systems.
• Troubleshoot hardware, software, operating system, and peripheral-related issues.
• Support user account provisioning, including email accounts, VPN access, directory services, and access management.
• Assist with software deployment, hardware refresh initiatives, and lifecycle management activities.
• Support both onsite and remote employees with technical issues and system access requests.
• Diagnose and resolve desktop, laptop, mobile device, and connectivity issues.Collaborate with internal IT teams to ensure timely resolution of incidents and service requests.
• Participate in device imaging, deployment preparation, testing, and quality assurance efforts.
• Document support activities and maintain asset and service records.
• Provide occasional after-hours support when required.

Required Qualifications

• Associate degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
• 5+ years of desktop support or end-user support experience in an enterprise environment.
• Strong knowledge of Microsoft Windows operating systems and desktop support best practices.
• Hands-on experience with desktop installation, configuration, imaging, and deployment.
• Experience supporting laptops, desktops, peripherals, and mobile devices.
• Proven troubleshooting skills with hardware, software, and user access issues.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work independently while effectively collaborating with technical and business teams.

Preferred Qualifications

• Experience supporting large corporate or enterprise environments.
• Familiarity with Active Directory, VPN technologies, email account administration, and identity/access management.
• Experience with hardware lifecycle management and endpoint deployment projects.
• Exposure to IT service management processes and ticketing systems.

What We're Looking For

• Strong customer-service mindset and professionalism.
• Ability to thrive in a fast-paced, high-touch support environment.
• Excellent troubleshooting and analytical skills.
• Strong attention to detail and commitment to delivering exceptional end-user support.

If you're an experienced Desktop Support professional looking for a long-term opportunity with a leading organization, we'd love to hear from you. Apply today!

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About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status. INSPYR Solutions complies with all applicable laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants requiring reasonable accommodation during the application or interview process should contact [e-mail] for assistance.

Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/. By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.

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