Desktop Support (Tier 3)

INSPYR Solutions; San Antonio (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive weekly pay

Potential opportunities for overtime

Comprehensive medical benefits

401(k) retirement plan

Job summary

A corporate IT solutions provider in San Antonio, Texas is seeking a Senior Desktop Support Technician. This role involves serving as the senior escalation point for complex desktop support issues, guiding junior technicians, and enhancing the end-user computing environment. The ideal candidate should have over 4 years of desktop support experience and strong troubleshooting skills in Windows and macOS. Additional benefits include competitive pay, overtime opportunities, and comprehensive medical benefits.

Qualifications

• 4+ years of desktop support experience within a corporate IT environment.
• Advanced troubleshooting skills across Windows 10/11 and macOS platforms.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Hands-on experience with Microsoft Intune and modern device management concepts.

Responsibilities

• Serve as a senior escalation point for complex desktop issues.
• Provide guidance to junior technicians and service desk staff.
• Install, configure, troubleshoot, and repair Windows and macOS devices.
• Support user account administration within Active Directory.
• Assist with endpoint management using Microsoft Intune.

Skills

Desktop support experience

Troubleshooting skills

Communication skills

Customer service orientation

Microsoft Intune

Windows 10/11

macOS support

Active Directory

Tools

ServiceNow

Microsoft 365

Job description

Title: Desktop Support Technician (On‑Site)

Location: San Antonio, Texas

Duration: Permanent

Work Requirements: US Citizen, GC Holders, or Authorized to Work in the U.S.

About the Role

We are seeking an experienced Senior Desktop Support Technician to join a dynamic corporate IT team in San Antonio. This individual will play a key role in supporting and enhancing the end‑user computing environment, acting as a senior escalation point for complex technical issues.

The ideal candidate brings strong troubleshooting expertise, hands‑on experience with modern endpoint management tools, and a proactive mindset focused on improving processes and user experience.

What You’ll Do

• Serve as a senior escalation point for complex desktop, laptop, and mobile device issues
• Provide guidance and support to junior technicians and service desk staff
• Manage and document support tickets within a ticketing platform (e.g., ServiceNow or similar)
• Install, configure, troubleshoot, and repair Windows and macOS devices and peripherals
• Support user account administration within Active Directory and Entra ID
• Maintain and troubleshoot Microsoft 365 services including Exchange Online and Teams
• Assist with endpoint management using Microsoft Intune (device enrollment, compliance policies, app deployment, configuration profiles)
• Oversee full device lifecycle management including imaging, deployment, refresh, and decommissioning
• Maintain accurate asset tracking and inventory recordsProvide conference room and A/V support, including Microsoft Teams‑enabled meeting spaces
• Create and update technical documentation and knowledge base articles
• Contribute to IT initiatives and participate in an on‑call rotation
• Identify opportunities to improve support workflows and enhance overall service delivery

What We’re Looking For

• 4+ years of desktop support experience within a corporate IT environment
• Advanced troubleshooting skills across Windows 10/11 and macOS platforms
• Experience supporting mobile devices (iOS)
• Hands‑on experience with Microsoft Intune and modern device management concepts
• Working knowledge of Active Directory and Entra ID
• Experience administering Microsoft 365
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
• Excellent communication skills with a strong customer‑service orientation
• Ability to work independently while collaborating effectively within a team
• Must be comfortable working fully on‑site in San Antonio

Nice to Have

• Familiarity with ITIL best practices
• Relevant certifications such as Microsoft Modern Desktop Administrator, CompTIA A+, or similar

Benefits

• Competitive weekly pay
• Potential opportunities for overtime
• Opportunities to get OSHA 10 certified
• Earn money for referrals
• Comprehensive medical benefits
• Dental and vision benefits
• 401(k) retirement plan
• …and much more!

Equal Employment Opportunity Statement

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.