Onsite Desktop Support Technician | Fast-Paced Enterprise

INSPYR Solutions; Baltimore (MD); On-site; USD 34,000 - 48,000; Full time

Job summary

INSPYR Solutions is seeking an experienced Desktop Support Technician to provide hands-on onsite support in a fast-paced corporate environment. You will support a high-volume walk-up center, handling desktop, laptop, mobile devices, and account provisioning tasks.

The role emphasizes customer service, problem-solving, and effective end-user interaction within a large enterprise setting. This 6-month contract is onsite at Harbor Point, MD, with strong potential for extension and full-time

Qualifications

• Associate degree in Computer Science, Information Technology, Computer Engineering, or a related technical field.
• 5+ years of desktop support or end-user support experience in an enterprise environment.
• Strong knowledge of Microsoft Windows operating systems and desktop support best practices.
• Hands-on experience with desktop installation, configuration, imaging, and deployment.
• Experience supporting laptops, desktops, peripherals, and mobile devices.
• Proven troubleshooting skills with hardware, software, and user access issues.
• Excellent customer service, communication, and problem-solving abilities.
• Ability to work independently while effectively collaborating with technical and business teams.

Responsibilities

• Provide onsite desktop support for employees and contractors in a high-volume walk-up support environment.
• Install, configure, deploy, and maintain Windows desktop and laptop systems.
• Troubleshoot hardware, software, operating system, and peripheral-related issues.
• Support user account provisioning, including email accounts, VPN access, directory services, and access management.
• Assist with software deployment, hardware refresh initiatives, and lifecycle management activities.
• Support both onsite and remote employees with technical issues and system access requests.
• Diagnose and resolve desktop, laptop, mobile device, and connectivity issues; collaborate with internal IT teams.
• Participate in device imaging, deployment preparation, testing, and quality assurance efforts.
• Document support activities and maintain asset and service records.
• Provide occasional after-hours support when required.

Skills

Desktop support

Windows OS

Troubleshooting

Customer service

End-user support

Communication

Independent work

Education

Associate degree in Computer Science/IT/Computer Engineering

Tools

Active Directory

VPN

Email administration

Identity/access management

Job description

INSPYR Solutions is seeking an experienced Desktop Support Technician to provide hands-on onsite support in a fast-paced corporate environment. You will support a high-volume walk-up center, handling desktop, laptop, mobile devices, and account provisioning tasks.

The role emphasizes customer service, problem-solving, and effective end-user interaction within a large enterprise setting. This 6-month contract is onsite at Harbor Point, MD, with strong potential for extension and full-time