Service Desk Technician

Talentify; Baltimore (MD); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical benefits

Competitive pay

401(k) retirement plan

More benefits

Job summary

INSPYR Solutions in Baltimore, MD is seeking a Service Desk Technician to provide first-level IT support, troubleshooting hardware, software, and basic network issues, and to install, configure, and test computers and peripherals.

You will assist end users via phone, email, chat, and in-person, manage service desk tickets, support device deployments, and help maintain inventory and system performance. Compensation is $25-26 per hour.

Qualifications

• Associate degree in IT or related field or equivalent experience.
• 1–2 years IT support, help desk, or customer service experience.
• Strong troubleshooting, communication, and organizational skills.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
• Install, configure, test, and maintain desktops, laptops, peripherals, and standard software applications.
• Manage and resolve service desk tickets, including escalations for high-priority users.
• Configure devices for end users, perform hardware upgrades and replacements, and assist with testing.
• Support PC refresh initiatives by maintaining equipment inventory and generating asset reports.

Skills

Troubleshooting

Communication

Customer service

Organizational skills

Multi-tasking

Collaboration

Education

Associate degree in Information Technology, Computer Science, or a related field

Job description

Title: Service Desk Technician
Location: Baltimore, MD
Compensation: $25-26/HR
Work Requirements: US Citizen, GC Holders

Position Summary:
In this role, you will provide first-level technical support by troubleshooting hardware, software, and basic network issues while installing, configuring, and testing computers, operating systems, printers, and other IT equipment. You'll support end users through phone, email, chat, and in-person interactions, manage service desk tickets, assist with device deployments and refreshes, and help maintain inventory and system performance.

Key Responsibilities:

• Serve as the first point of contact for technical support requests via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
• Install, configure, test, and maintain desktops, laptops, peripherals, and standard software applications.
• Manage and resolve service desk tickets, including escalations and support for high-priority users.
• Configure devices for end users, perform hardware upgrades and replacements, and assist with system testing and software compatibility.
• Support PC refresh initiatives by maintaining equipment inventory and generating asset reports.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent combination of education and experience).
• 1–2 years of IT support, help desk, or customer service experience.
• Strong troubleshooting, communication, customer service, and organizational skills.
• Ability to manage multiple priorities, work independently, and collaborate effectively with users and team members.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at www.inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.