Workstation Support Associate

Nebraska; Lincoln (NE); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Flexible benefits

Tuition benefit

Pre-tax retirement

Job summary

University of Nebraska System in Lincoln, NE is seeking a dedicated IT Helpdesk Technician to assist university staff and partners by providing hardware and software support, and facilitating the use of industry-standard tools. You will help deploy new technologies, document processes, track inventory, and train users on supported technology.

The ideal candidate has experience with Windows or macOS, strong customer service, and the ability to work with multiple ITS teams to uphold high standards

Qualifications

• Two years post-secondary coursework required.
• 2 years experience with desktop and/or IT helpdesk/service desk.
• Proficiency with Microsoft Windows and/or macOS; hardware and software support.

Responsibilities

• Provide hardware and software support for desktops, laptops, mobile devices, and printers.
• Assist with deployment of new technologies.
• Document processes and track inventory.
• Provide training for supported technology.
• Collaborate with ITS teams (networking, security, academic technology, endpoint security).

Skills

Windows

macOS

Customer support

Desktop support

Printer support

Education

Two years post-secondary coursework

Job description

This position will assist the university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

• University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays;
• access to career-advancing educational programs, including an employee and dependent tuition benefit applicable to any of the NU campuses;
• and immediate vesting pre-tax retirement benefits.

Required Qualifications:

• Two years post-secondary coursework
• 2 years experience with desktop and/or IT helpdesk/service desk
• Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration and hardware
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
• Experience with direct customer support
• Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

Preferred Qualifications:

• Experience with audio/visual (AV) equipment
• Experience with technology research, management, procurement and deployment
• Experience with managing vendor interactions

Additional Information:

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.

Special Instructions:

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Lincoln, NE.

Campus Name: University of Nebraska System (UNOP)

For questions or accommodations related to this position contact: [e-mail]

The University of Nebraska is an Equal Opportunity Employer. It is the policy of the University of Nebraska to adopt and support measures designed to prevent and eliminate discrimination against employees and prospective employees of the University of Nebraska based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. The University of Nebraska does not condone or tolerate discrimination.