Desktop Support Technician | Windows/macOS & Mobile

Wintrust Financial Corporation; Rosemont (IL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental

Vision

Life insurance

Disability Insurance

Parental Leave

401(k) with company match

EAP

FSA

Employee Stock Purchase Plan

Pet Insurance

Job summary

Wintrust Financial Corporation in Rosemont, IL seeks a Desktop Technician to serve as the single point of contact for end-user IT support, including installing, diagnosing, repairing, and upgrading PC hardware, software, and peripherals for optimal workstation performance.

The role involves troubleshooting via in-person, phone, or email, following process documentation, and supporting on-site department projects.

Qualifications

• 0-3 years Desktop Support, Field Support or related work experience.
• Familiarity with TCP/IP, DHCP, DNS, LDAP.
• Experience with Windows Server 2016/2012r2 and Active Directory/Group Policy.

Responsibilities

• Manage incidents and service requests queue and resolve daily hardware and software issues.
• Install, configure, troubleshoot, and repair Windows and Macintosh desktops, laptops, and peripherals.
• Document work in ticketing system and adhere to SLAs.

Skills

TCP/IP

Active Directory

Windows OS

LAN/WAN

Customer service

Windows Server

Job description

Wintrust Financial Corporation in Rosemont, IL seeks a Desktop Technician to serve as the single point of contact for end-user IT support, including installing, diagnosing, repairing, and upgrading PC hardware, software, and peripherals for optimal workstation performance.

The role involves troubleshooting via in-person, phone, or email, following process documentation, and supporting on-site department projects.