On‑Site Desktop Support Technician

Wintrust Financial Corporation; Chicago, Northern (IL, KY); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Wintrust Financial Corporation is seeking a Desktop Technician to provide end-user support, install and troubleshoot PC hardware, software, and mobile devices, and maintain desktop environments. The role involves on-site work, travel to Chicago-area campuses, and collaboration with IT teams to meet SLAs.

The position emphasizes strong customer service, familiarity with TCP/IP networks, Windows Server, AD, and device management, with a competitive benefits package and a salary range of about

Qualifications

• 0-3 years Desktop Support, Field Support or related work experience.
• Familiarity with TCP/IP, DHCP, DNS, LDAP.
• Working knowledge of Windows Server 2016/2012r2 operating systems and Active Directory in a global enterprise environment.
• Experience with and understanding of Active Directory and Local Group Policy design and have working proficiency of Forests, Domains, Trusts.
• Excellent customer service skills - ability to clearly articulate technical issues and solutions to non-technical users, provide progress updates and complete tasks in a timely manner.
• Provide after-hours support for service escalations when required.

Responsibilities

• Manages incidents and service requests queue and resolves daily hardware and software service and support requests.
• Installs, configures, troubleshoots, and repairs Windows and Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices.
• Follows process documentation and checklists to ensure standardization of work.
• Proactively recommends documentation changes.
• Installs, manages and troubleshoots Microsoft and Macintosh desktop OS systems, as well as, Android and iOS mobile platforms.
• Completes project tasks as assigned. Meets project dates.
• Schedules installations/upgrades and provides system maintenance in accordance with IT procedures.
• Works on site specific department projects and/or sub-projects.
• Identify opportunities to automate operational processes across the desktop environment
• Assists System Engineers as they coordinate, test, and implement enhancements or new releases of Operating System and application packages.
• Wintech Express (or other walk-in service areas) - Deploys, troubleshoots and resolves end user hardware and application issues.
• Customers can walk-in or make a service appointment.
• Position requires travel to support Wintrust Corporate or Chicago-area satellite campuses (e.g. 9700, 9701, 9801, FIRST Northbrook, Tricom and 231 LaSalle). Occasional travel to other locations (e.g. banking, mortgage, WAF, WSF, etc.) with some air travel (Domestic/International).

Skills

Desktop Support

TCP/IP

Active Directory

Group Policy

Customer service

Tools

Windows Server

LDAP

DNS

Job description

Wintrust Financial Corporation is seeking a Desktop Technician to provide end-user support, install and troubleshoot PC hardware, software, and mobile devices, and maintain desktop environments. The role involves on-site work, travel to Chicago-area campuses, and collaboration with IT teams to meet SLAs.

The position emphasizes strong customer service, familiarity with TCP/IP networks, Windows Server, AD, and device management, with a competitive benefits package and a salary range of about