Desktop Support Technician - Windows 11 Migration

Zeektek; Torrance (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in the IT Services sector is seeking a Tier 2 Desktop Support Technician for a critical Windows 11 migration. The role involves technical support, issue resolution, and collaboration with the IT team to ensure a smooth transition. Ideal candidates will possess strong troubleshooting skills, extensive knowledge of Windows environments, and excellent communication abilities.

Qualifications

• 3+ years of desktop support experience in a large enterprise.
• Experience with Windows 11 migration.
• Strong knowledge of Windows 10/11 and Microsoft 365.

Responsibilities

• Provide Tier 2 support for end-users during the Windows 11 migration.
• Troubleshoot and resolve hardware and software issues.
• Assist with deployment via imaging or upgrades.

Skills

Troubleshooting

Communication

Organizational skills

Tools

MDT

SCCM

Remote Desktop

Job description

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We are seeking a skilled Tier 2 Desktop Support Technician to assist with the rollout and support of a company-wide Windows 11 migration. The ideal candidate will have strong technical knowledge of Windows operating systems, desktop hardware, and enterprise IT environments. This role involves end-user support, issue resolution, troubleshooting, and assisting with pre- and post-migration tasks to ensure a seamless transition.

Key Responsibilities:

• Provide Tier 2 support for end-users during and after Windows 11 migration.
• Troubleshoot and resolve software, hardware, and configuration issues related to the new OS.
• Assist with the deployment of Windows 11 via imaging or in-place upgrade tools.
• Collaborate with Tier 1 support to escalate and resolve complex issues.
• Ensure all user data, settings, and applications are backed up and restored accurately.
• Document support procedures, known issues, and resolutions in the IT knowledge base.
• Participate in migration planning, testing, and validation processes.
• Communicate clearly with users about changes, impact, and resolution timelines.
• Support SCCM/Intune-based deployments and application packaging as needed.
• Identify and recommend improvements to migration tools and support processes.

Qualifications:

• 3+ years of desktop support experience, preferably in a large enterprise setting.
• Must have worked on a windows 11 migration
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
• Proficiency with imaging tools (e.g., MDT, SCCM) and remote desktop tools.
• Familiarity with Intune, OneDrive, BitLocker, and common enterprise applications.
• Solid troubleshooting skills for hardware, software, and network connectivity issues.
• Excellent communication, documentation, and organizational skills.
• Ability to work independently and manage time in a fast-paced environment.

Preferred Certifications:

• CompTIA A+, Network+, or Security+
• Microsoft Certified: Modern Desktop Administrator Associate

Working Conditions:

• May require after-hours or weekend work during critical phases of migration.
• Physical ability to lift and move desktop equipment (up to ~40 lbs).

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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