Desktop Support Technician - Windows 11 migration - onsite Torrance, CA

Zeektek

Torrance (CA)

On-site

USD 38,572 - 41,328

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Zeektek is seeking a skilled Tier 2 Desktop Support Technician to assist with a company-wide Windows 11 migration. This role involves providing end-user support, resolving issues, and assisting with deployment tasks to ensure a seamless transition. Ideal candidates have strong technical knowledge of Windows OS, enterprise IT environments, and troubleshooting skills.

Qualifications

3+ years of desktop support experience in an enterprise setting.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with imaging tools and executing OS migrations.

Responsibilities

Provide Tier 2 support during and after Windows 11 migration.
Troubleshoot software, hardware, and configuration issues.
Document support procedures and known issues.

Skills

Troubleshooting

Communication

Documentation

Organizational Skills

Education

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate

Tools

MDT

SCCM

Intune

OneDrive

BitLocker

Job description

This range is provided by Zeektek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Job Description

Job Summary:

We are seeking a skilled Tier 2 Desktop Support Technician to assist with the rollout and support of a company-wide Windows 11 migration. The ideal candidate will have strong technical knowledge of Windows operating systems, desktop hardware, and enterprise IT environments. This role involves end-user support, issue resolution, troubleshooting, and assisting with pre- and post-migration tasks to ensure a seamless transition.

Key Responsibilities:

Provide Tier 2 support for end-users during and after Windows 11 migration.
Troubleshoot and resolve software, hardware, and configuration issues related to the new OS.
Assist with the deployment of Windows 11 via imaging or in-place upgrade tools.
Collaborate with Tier 1 support to escalate and resolve complex issues.
Ensure all user data, settings, and applications are backed up and restored accurately.
Document support procedures, known issues, and resolutions in the IT knowledge base.
Participate in migration planning, testing, and validation processes.
Communicate clearly with users about changes, impact, and resolution timelines.
Support SCCM/Intune-based deployments and application packaging as needed.
Identify and recommend improvements to migration tools and support processes.

Qualifications:

3+ years of desktop support experience, preferably in a large enterprise setting.
Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and Group Policy.
Experience supporting or executing OS migrations (Windows 10 to 11 preferred).
Proficiency with imaging tools (e.g., MDT, SCCM) and remote desktop tools.
Familiarity with Intune, OneDrive, BitLocker, and common enterprise applications.
Solid troubleshooting skills for hardware, software, and network connectivity issues.
Excellent communication, documentation, and organizational skills.
Ability to work independently and manage time in a fast-paced environment.

Preferred Certifications: