Desktop Support Technician

TEKsystems; Chicago (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Paid Time Off

Job summary

A technology services company in Chicago is seeking a Desktop Support Technician to deliver onsite tech support and troubleshoot technical issues. Ideal candidates will have strong customer service skills and technical knowledge across various technologies. Responsibilities include system maintenance, troubleshooting, and ensuring client satisfaction. This full-time position offers competitive pay and benefits.

Qualifications

• Strong interpersonal skills with heavy focus on customer service.
• Ability to troubleshoot system, application, and hardware issues.
• Effective communication in written and oral forms.

Responsibilities

• Provide local operational support for an office or group of offices.
• Analyze issues and formulate solutions on-site.
• Perform installation and configuration of software.

Skills

Communication

Customer service

Troubleshooting

Active Directory

Hardware

Help desk support

Tools

Ticketing system

Microsoft Office

Mac

Job description

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Description

Onsite Tech Support - Associate is responsible for providing local operational support for an office or

group of offices. This position requires both excellent customer service and problem-solving skills. The

candidate must possess a process and project orientated mindset and be efficient working individually as

well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of

technology and adaptable enough to be able to leverage it against a wide range of technical issues. The

candidate must be highly motivated and self-reliant individual with a desire to better themselves.

Issues Management and Resolution

• Analyze issues and formulate solutions
• Troubleshoot system, application and hardware issues
• Ensure customer is updated on ticket progress
• Provide monitoring and resolution of AV issues for on-site equipment, such as boardroom AV
  
  
  

equipment and meeting/event support

• Work directly with customers to solve problems
• Utilize internal IT Knowledge Base to both provide and find solutions to known issues
• Use external information to research and resolve issues when needed
• Consistently update the ticket tracking system with status and fixes
• Properly escalate issues to necessary parties as required
• Perform routine system maintenance on laptops and desktops
• Track computer assets according to organizational standards
• Perform backups and restores
• Perform configuration of hardware including drives, network interfaces, memory, processors, and
  
  
  

peripherals.

• Perform installation and configuration of software including operating system, patches, and 3rd
  
  
  

party products.

• Maintain established computer standards and participate in testing new standards
  
  
  

Skills

Imaging, Hardware, Troubleshooting, Active directory, Desktop, Customer service, software configuration, Desktop troubleshooting, Help desk support, Pc troubleshooting, Ticketing system, mac, microsoft

Additional Skills & Qualifications

Communication

• Strong interpersonal skills with heavy focus on customer service
• Demonstrate sound written, oral and organizational skills
• Collaborate with local and remote teams using provided tools
• Consistently share solutions with peers
• Works effectively as an individual and as part of a team
• Comfortable training both small and large groups of people on new IT solutions
  
  
  

Resource Management

• Complete assigned tasks on time
• Ability to follow documented commonly used concepts, practices, and procedures
• Ability to manage multiple constituencies, issues, priorities, projects and goals
• Adhere to team policies and organizational reporting structures
  
  
  

Continuous Improvement

• Gather knowledge of technology changes through training, conferences, books, journals, case
  
  
  

studies, and perform product evaluations.

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Aug 16, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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