Desktop Support Technician – Windows 11 & Autodesk

Coffman-Engineers; Raleigh (NC); On-site; USD 30,000 - 41,000; Full time

Job summary

Coffman Engineers in Raleigh is seeking a Computer Support Technician with at least two years of desktop support experience to join our IT team. You will support ~80 Windows workstations, manage help desk tickets, and assist with software like Office 365 and Autodesk products in a collaborative environment.

The role requires strong problem-solving, a positive attitude, and the ability to work across Raleigh and occasional remote support for other offices (DC and Atlanta).

Qualifications

• Two plus years of desktop support experience.
• Experience with Windows 11.
• Experience prioritizing and communicating ticket status to users and management.
• Strong problem-solving skills and willingness to learn.
• Positive attitude and strong work ethic.
• Collaborative team player.

Responsibilities

• Provide desktop support for ~80 PC workstations in Raleigh.
• Support remote offices in DC and Atlanta as needed.
• Assist with Microsoft Office 365, Autodesk products, and Windows 11 administration.
• Prioritize and track help desk tickets and communicate updates to users.

Skills

Desktop support

Windows 11

Ticket management

Problem solving

Team collaboration

Positive attitude

Tools

Autodesk Products

Office 365

Windows 11 Desktop

Job description

Coffman Engineers in Raleigh is seeking a Computer Support Technician with at least two years of desktop support experience to join our IT team. You will support ~80 Windows workstations, manage help desk tickets, and assist with software like Office 365 and Autodesk products in a collaborative environment.

The role requires strong problem-solving, a positive attitude, and the ability to work across Raleigh and occasional remote support for other offices (DC and Atlanta).